Tesco Esso Express

Reviews

• CD

  Coffin Dodger

  Jun 17, 2026
  5.0
  Friendly
• EI

  El Ismoil

  Apr 23, 2026
  5.0
  Thank you for your everyday service day by day, staff - Alla and others. I love tesco, every little helps
• NC

  Nakita Thomas (Nicki Carter)

  Apr 14, 2026
  1.0
  I had a very upsetting experience at this Tesco petrol station this morning. I paid for my petrol, and although the payment left my account, it did not go through on their system. I was then told to pay again, which I explained I could not do as I did not have another £40 available after already being charged. The manager, Raj, then got involved and immediately accused me of not paying, without asking any questions or trying to understand the situation. When I explained again, he dismissed me and said there was nothing wrong with their system, as it had worked for previous customers — despite not even being present at the till when the issue occurred. He then proceeded to follow a “procedure” without explaining anything to me, handing me an iPad to fill out a form. I cooperated fully, as I had nothing to hide. However, the situation escalated further when he attempted to take a photo of me without my consent. I had to cover my face and question what he was doing, as no explanation was given. This was extremely uncomfortable and embarrassing, especially in front of other customers. Throughout the interaction, he was dismissive, repeatedly saying “one minute” while I explained I needed to get to work and take my son to school. As a manager within the NHS, I would never treat anyone with such a lack of respect or professionalism. My vehicle has now been flagged for unpaid petrol, despite me having paid. I have since contacted the company, and my account is on hold while the payment issue is resolved. Once this is confirmed, I expect: • A full apology from Raj • Immediate removal of any photo taken of me • Proper staff training on handling situations like this with professionalism and respect This experience was completely unacceptable and needs to be addressed.
• AA

  AJMAL

  Jan 31, 2026
  1.0
  Closed 5 minutes early
• IW

  Israr Wahid

  Nov 25, 2022
  1.0
  Worst tesco express. The deputy manager Raj and a few of the staff do not care about any customer service. I came in politely to speak to some one about finding a fly in a tuna crunch, the lady on the counter, told me to contact head office. I informed her I have and they informed me to come into the store. After that she did not seem bothered about any of it and said I can speak to the deputy manager, he is standing over there. So I went to the deputy manager and explained about the fly in the tuna crunch and showed him a photo. His response was in a defensive manner its been opened we can not do anything, if it was not opened then we would take responsibility. He would not let me say another word, this was a dead fly within the tuna crunch. Any common sense would tell you, if the fly was of recent, it clearly would not of died so soon. It would of flown away if it landed on it. After all this is a large fly. My wife has several witnesses who were present at the time to collaborate. Their attitude and behaviour would frustrate anyone. Raj told me I am not listening to him, he had did not say anything else apart from repeating its not our responsibility as its been opened. So I replied saying you are not listening to me, thats when he flung his arms open and become aggressive, which will frustrate anyone even more. So I left angry and annoyed as its clearly a waste of time trying to talk to him. After contacting head office he has clearly lied about what happened. In the past I also found chicken in their vegetarian pasta and reported it, however I never received any communication after informing them what had happened or will happen to resolve this, however at the time the manager was very co-operative and polite.

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