“Oliphant & Pomeroy is an independent bakery, ice cream parlour and café in the heart of Covent Garden, London. Visit us for award winning handmade English ice cream, freshly baked pastries, cinnamon buns, croissants, doughnuts and specialty coffee. Our pastries are baked on site throughout the day, while our artisan ice cream is made in house for exceptional freshness. We also offer award winning vegan and plant based pastries, vegan sorbets and oat milk for hot drinks. Located in Covent Garden’s historic Market Building, we are an ideal stop for breakfast, coffee and pastries, an afternoon ice cream, a shopping break or a pre-theatre treat near the Royal Opera House and London’s West End theatres.”
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.