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Rhythm Sehgal
Sep 22, 2026
I went to McDonald’s the other day and noticed there were big queues to collect orders.
What surprised me was that the staff were taking orders through the self-service kiosks and then marking them as “Ready to Collect” within about 5 seconds of the order being placed.
For a moment, I was genuinely impressed by the service I thought, “Wow, they managed to make my fries and get my bottle of water ready in 5 seconds! Really made my day’ 😂
However, when I reached the counter to collect my order, the gentleman behind the counter told me “wait in the queue, as it will take some time.”
I asked him, “Then why was my order marked as ready to collect?”
His response was, “Please wait in the queue. We’ll call your order when it’s ready.”
So, what they are actually achieving by doing this is making their performance look much better on paper. Their head office sees orders being marked as “ready to collect” within 5 seconds, making it appear that the store is extremely efficient and serving customers almost immediately.
But the reality on the ground is completely different to what they are feeding to head office customers are still waiting in a queue for their orders to actually be prepared.
It made me wonder whether they are essentially using the system to make their service times look better to head office, rather than reflecting the actual customer waiting time.
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Omar Elkarti
Sep 18, 2026
This macdonalds, is so in the best location in the Oxford Street, it's like bang in the middle of 'O' Street and Tottenham Court Road, it's like as soon as you leave a shop, it's like right there 'BANG' in your face, the next thing you can think of is a massive big mac and fries 🍟 with of course the drink and shake, you can't forget the shake, especially on those long summer days and you've got like eight bags of shopping on you , dehydrating all that is probably the best part of the whole day, But like the pre order and pay makes the world of difference especially if your tired or in a rush, it's like order, pay collect and before you know it your fine dinning with the most delicious order on earth. I can like sit at this diner like practically the whole day and wouldn't even know where the day went, recently I was shopping on Oxford Street I had 4 bags of shopping, briefs, shorts, flip-flops, t-shirts, a couple of vests!, I was all good for my holiday, and then the worst happened long traffic jams and severe delays, to my amazement I look around for another route and there it was Mac -dees , it were just starring at me,, lol, as I finished watering my fries I look up and the buses are going, traffic jam stopped ,,,, what a touch ,,,,home time lol 😆