Ladurée

Reviews

• HC

  Hakan Ceylan

  6 days ago
  3.0
  The taste and quality are there. However, the place has hidden scams. If you buy a macaron, it is £2.95 a piece. If you buy a box of 12, they buy ~£5 pounds of additional box fee. Their reasoning is that box protects the macarons, bag can damage them. When you sell me something, your primary responsibility is to maintain its overall integrity…. Why additional box fee…. I bought this one for my wife. I stop by a few times a year due to my work… Never again.
• RR

  Rachel R

  Jul 8, 2026
  5.0
  Delicious macaroons!
• SS

  Sapphire

  May 10, 2026
  1.0
  Very poor service at the airport Ladurée today. I came to buy a macaron gift box and was met with rude, impatient, and unprofessional behaviour. The staff member was clearly not interested in helping and made the whole experience unpleasant. I’ve been to another Ladurée in Central London before, where the service was warm and polite, so the difference was shocking. The attitude here was unacceptable, and it also felt like the staff member treated customers differently depending on race. Ladurée should take this seriously.
• HH

  Hoi Man Ho

  May 10, 2026
  1.0
  I had a very disappointing experience at Ladurée today at around 4pm. The staff member who served me had a very poor attitude throughout the entire interaction. I noticed they were smiling and friendly to the customer before me, but when it was my turn, they became cold, unfriendly, and visibly unhappy. Even though I was polite and simply asked for help preparing a macaron gift box, the staff member remained rude and unwelcoming the whole time. The difference in attitude was very noticeable and made me feel uncomfortable as a customer. I expected a much higher standard of service from a luxury brand like Ladurée. Unfortunately, this experience completely ruined the visit for me.
• PS

  Prableen Singh

  Apr 28, 2026
  5.0
  I was attended by Gaganpreet Kaur on 9th April on my flight to back home to India. She is such a charm and caring woman, she helped me pick the right cake for my sister who I was seeing after 3 years. Thanks Gagan for making the occasion even more special and memorable. Laudre must preserve such staff for life. Cheers