Co-op Food - London - Baker Street Station

Reviews

• TS

  Tarlan SavehDoroodi

  Sep 17, 2026
  1.0
  I would like to make a serious complaint regarding the behaviour of a member of staff at Co-op, Baker Street Station, on Thursday, 17 September 2026, at approximately 7:40 a.m. I regularly purchase hot water from Co-op at Baker Street Station because I do not drink tea or coffee. This is a regular purchase for me, and I always pay the required amount for a cup of hot water. However, my experience this morning was extremely unpleasant. The young man working behind the till was exceptionally rude, aggressive and unprofessional. He spoke to me in an unnecessarily loud and hostile manner. His behaviour demonstrated a complete lack of basic customer-service standards. There was no appropriate level of politeness, no reasonable tone of communication and no respectful attitude towards me as a customer. I was genuinely shocked by the way I was spoken to. This type of behaviour is particularly inappropriate in a workplace and business environment in the UK. When someone works in a customer-facing role, they are expected to demonstrate basic respect, courtesy, professionalism and appropriate customer-service standards. Speaking to a customer in a loud, aggressive or disrespectful manner is not an acceptable way to communicate with customers in the UK. Anyone working in a customer-facing position in the UK should understand that customers are entitled to be treated with respect, courtesy, calmness and professionalism. A customer should not be made to feel uncomfortable or disrespected over a simple and routine transaction. I regularly visit this Co-op and have never previously experienced this kind of behaviour. I therefore find it particularly disappointing that a member of staff representing Co-op would behave in this manner. I would like this incident to be taken seriously and investigated. I would also ask management, where possible, to review any available CCTV footage and address the conduct of the staff member involved. This complaint is not simply about a transaction or the purchase of hot water. It is about the unacceptable manner in which I was treated as a customer. I expect Co-op to maintain appropriate customer-service standards and to ensure that customers are treated with courtesy, professionalism and respect. I look forward to receiving a response regarding this incident and an explanation of what action will be taken.
• NP

  N P

  Jul 23, 2026
  5.0
  I pop in here to grab some snacks and food and saw the fresh orange juicer, so I decided to try it. They squeezed fresh oranges right in front of me. So I try by the way. It tasted refreshing, naturally sweet and tart, not overly sweet like typical orange juice. It was perfect for a cold drink during the day. I'll definitely stop by again if I have the chance.
• PM

  Phil McCusker

  Jul 23, 2026
  1.0
  Consistently poor store, the location is ideal so you would think they would do their best to keep it as a good example. But no, constantly low or no stock, empty fridges (when they are working). If you visit in the mornings when the commuters are likely to visit, you'd be greeted with no water, no drinks, hardly any snacks, just the usual stuff that people evidently don't want. You are better off going to the Tesco around the corner or the other Co-Op about 400 Metres up the road, there are lots of better options unfortunately.
• A

  Δήμος Τασούδης

  Jun 25, 2026
  1.0
  Ήταν άδειο. Δεν είχε τίποτα να ψωνίσεις.
• AB

  Aly B

  Jun 17, 2026
  2.0
  this store has gone so downhill. for the last few weeks most of the fridges haven't been working so there was hardly anything in stock. Today I tried to get my lunch on the way to work, first couldn't get into the fridge because staff were stocking the fridges and wouldn't let me open the door I needed. Finally got something and went to pay for all the payment devices to suddenly stop working - one member of staff struggling to resolve it, just kept cancelling everyone's transactions and telling us to try again. I ended up having to return my attempted purchases and leave.

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