National Burger award winners, Black Bear Burger have opened their new flagship restaurant. Expect world class burgers and iconic side dishes, served with ice cold beer, cocktails and wines as well as milkshakes and complimentary mini-soft serve.
Black Bear Burger's ethos is 'not your typical burger joint' - everything on the menu is best-in-class and all made with the best of British produce.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.