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A British chain of supermarkets, specialising in fresh organic produce and quality groceries including own-brand items. At Waitrose & Partners, it is the people who make the difference. Visit our website or your local branch to explore a world of fine food and drinks, household staples and toiletries.
Frequently Asked Questions About Waitrose & Partners
How do I collect my Waitrose Click & Collect order?
You or a family member, friend or volunteer over the age of 18 can pick up your Waitrose grocery Click & Collect order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Once you arrive at the shop, please approach the Partner at the welcome desk or store entrance and they will advise on how to make your grocery collection. Don't forget to bring your own carrier bags with you.If you have a problem with an item in your shopping, please contact our customer service team.
How do I Click & Collect a John Lewis & Partners order?
For all questions about Click & Collect, including how and where to collect in a Waitrose & Partners store, please visit the John Lewis & Partners Click & Collect FAQs page.
How do I pay a parking charge notice?
Please refer to the PCN, it should set out what the vehicle registered keeper must do upon receipt of the notice. If you have received a Britannia parking notice charge, payment can be made via the Britannia website, by phone, or post with the remittance slip.
What are the store's opening hours?
You can view your local store’s opening hours be visiting our website and clicking ‘Our shops’.
What are the opening hours during holidays?
Stores may have reduced hours. Please check the hours for your local store by clicking ‘Our shops’ on our website.
How can I use ScanPayGo?
As a registered myWaitrose member, you can use ScanPayGo with the mobile app on your phone. Sign up to become a myWaitrose member by visiting our website.
What’s the store’s policy on returns?
Read about our returns policy on the terms and conditions page of our website.
Does the store sell vegan products?
Yes, our stores sell a wide selection of vegan lines, including our own PlantLiving range.
What type of products does the store sell?
We sell groceries, household items, personal care products and more, both online and in store.
Is there a rewards programme available at the store?
Yes, our myWaitrose account membership helps you save money on the things you love. As a member you’ll enjoy benefits including free hot drinks, exclusive savings, personalised vouchers, free Waitrose magazines and more. To become a member, sign up on our website.
What are the opening hours of Waitrose & Partners in Kensington?
The store is open from 8:00 AM to 10:00 PM Monday to Friday, 8:00 AM to 9:00 PM on Saturday, and 12:00 PM to 6:00 PM on Sunday. Holiday hours may vary.
What types of products are sold at Waitrose & Partners Kensington?
They offer fresh organic produce, quality groceries, own-brand items, household staples, toiletries, and more, including products like Essential Carrots, Bananas, Butter, and vegan options like the PlantLiving range.
Does Waitrose & Partners Kensington have a rewards program?
Yes, customers can join the myWaitrose membership programme to enjoy benefits like free hot drinks, exclusive savings, personalised vouchers, and free magazines.
Can I collect my Click & Collect order at the Waitrose & Partners Kensington store?
Yes, you or someone over 18 with your order confirmation number and ID can collect your order at the welcome desk or store entrance.
What services does Waitrose & Partners Kensington offer in-store?
They provide services such as a coffee machine, welcome desk, quick check/pay, community matters, assistant dogs welcome, wheelchair trolleys, packing assistance, and carry to car service.
Are assistant dogs and wheelchair trolleys available at the store?
Yes, the store welcomes assistant dogs and provides wheelchair trolleys for customer convenience.
Is the Kensington Waitrose store environmentally conscious in any way?
Yes, the store offers recycling for electronics, plastic bags, and batteries to promote sustainability.
What nearby transportation options can help me reach Waitrose & Partners Kensington?
British Airport Cabs - Kensington taxi service is nearby, making it easy to find convenient transportation to and from the store.
Are there any beauty or wellness services near Waitrose & Partners Kensington?
Yes, Natalia Chyle Beauty salon and tanning services are close by, so customers can combine shopping with personal care appointments.
Where can I handle currency exchange near Waitrose & Partners in Kensington?
VIP Exchange is a nearby currency exchange service that customers can visit before or after shopping at Waitrose.
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