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Business Details
About
Dessert ShopCake MakerCandy StoreChocolate ShopFamily Style RestaurantIce Cream ShopBakery
Urban Chocolatier is a luxury dessert restaurant that crafts unforgettable desserts with real Belgian milk chocolate, artisan gelato, and high-quality, ethically sourced ingredients. Serving London's best desserts since 2013, Urban Chocolatier has since grown to become an industry-leading, high-street favourite with locations across the captal and beyond. Urban Chocolatier is the perfect place to indulge with family, treat friends, impress a date or a well-deserved personal reward - whatever the occasion, Urban provides a decadent dining experience that customers return for time and again.
Location
The Urban Chocolatier - Ilford
62-64 Cranbrook Rd, Ilford, LND
IG1 4NH, United Kingdom
Hours
Monday11:45 AM - 1:45 AM
Tuesday11:45 AM - 1:45 AM
Wednesday11:45 AM - 1:45 AM
Thursday11:45 AM - 1:45 AM
Friday11:45 AM - 1:45 AM
Saturday11:45 AM - 1:45 AM
Sunday11:45 AM - 1:45 AM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.