Jess and Maria were both very polite, friendly, and lovely throughout. However, the waiting time was longer than expected, as it stated on the screen 8 minutes, but we actually waited around 18 minutes. It was also a little frustrating to see people ordering in person, having drinks and being served before those who had ordered online. Overall, the staff were great, but the waiting time and order prioritisation could be improved. 🤩
SG
Skip louis Guarniere
4 days ago
Had a miserable time traveling due to missed connections. We needed to escape the chaos. We came to this warm and charming Cafe in Heathrow Airport. Kinga was our server. Very personable and listened to our whining. Offered us wonderful suggestions on breakfast comfort foods. Never rushed us. The food was hearty and tasty. Feeling better after an epic day of traveling. Thank you for a wonderful breakfast experience.
SG
Sanjay Goswami
6 days ago
Had a wonderful experience! A special thanks to our server, Gigi, for the excellent service, friendly attitude, and attentiveness throughout our visit. Also, a big thank you to our host, Anusua, for the warm welcome and making us feel comfortable from the moment we arrived. Both were professional, welcoming, and made the experience even more enjoyable. Excellent hospitality and outstanding customer service. Highly recommended, and we would definitely love to visit again!
We had a very pleasant dining experience here. Giorgio, our waitress, was incredibly polite, friendly, and welcoming, which made our visit even more enjoyable.
The food was delicious, and the portions were generous and satisfying. Overall, this is a very convenient and comfortable choice when dining at Heathrow Airport, especially if you have some time before your flight.
Another nice touch is that there are charging outlets under the seats, which is very convenient for travelers. Definitely a great place to relax, recharge, and enjoy a good meal before flying!
JK
Jessica Sosna Kinner
Oct 1, 2026
I wanted to leave a positive reciew not only for the food, but the world class service. As busy and stressful as traveling and the airport can be, the team members made me feel welcome and special. Maria was my server and she was polite, patient and thoughtful. The manager, (her name eludes me but i think jasmitha?) came to me and made me feel so special and gave me much needed kind words.
They also seem to run a tight ship - which who doesn't appreciate when you're also on a tight schedule! Maria asked me about my allegies and as a veggie girly i felt super seen.
If you visit this restaurant, you might be nervous or stressed, but their patience and kindness shown won't be forgotten. Please show them the same respect because they are stressed, too!
I live in the US, but would return if i could.
Thank you for making me feel special as a solo traveler. You ladies rocked.