Greggs

Reviews

• JS

  Jimmy The Singh

  3 days ago
  1.0
  Absolutely disgraceful, rude and abusive customer service Absolutely appalling customer service at Greggs. I placed an order through Too Good To Go with a collection time of 18:30 and arrived at approximately 18:31–18:32, just one or two minutes late. I fully appreciate that collection times must be respected and that staff may not be able to release orders outside the designated window. That is not the issue here. The issue is the completely unacceptable behaviour of the female member of staff working at the time. Upon arriving, I attempted to get her attention, but she appeared to deliberately ignore me. Rather than simply acknowledging me and politely explaining that I was too late to collect my order, she continued to ignore me until I made further attempts to speak to her. When she finally acknowledged me, her behaviour was shockingly rude, hostile and unprofessional. Not only did she refuse the collection in an unnecessarily aggressive manner, she actually swore at me and rudely told me to move and leave. Let me make this absolutely clear: I have no objection to staff enforcing company policies. However, being one or two minutes late does not give an employee the right to verbally abuse, swear at or disrespect a customer. A simple, polite explanation would have been more than sufficient, and I would have accepted it without any issue. Instead, I was met with hostility, disrespect and language that has absolutely no place in a customer-facing environment. I find it astonishing that a recognised national company like Greggs has members of staff who believe this is an acceptable way to treat customers. Basic manners, courtesy and professionalism are not optional. I strongly urge Greggs management to investigate this incident and identify the female employee working during the 18:30 Too Good To Go collection period on Monday, 12 October 2026. Her conduct deserves to be addressed, and appropriate customer service training or management intervention is clearly necessary. This review is not about being refused an order. It is about being deliberately ignored, spoken to rudely, sworn at and effectively told to get out over a delay of approximately two minutes. No customer deserves to be treated like this. Absolutely disgraceful behaviour and a very poor reflection on the Greggs brand. On top of that representing pudsey in this way was disgraceful.
• GJ

  Gavin Jaspal

  Oct 5, 2026
  5.0
  Always have a nice coffee in here and staff are always friendly (:
• RA

  Redstone Developers “Nomadic” Arun

  Aug 13, 2026
  3.0
  Poor service, attitude of some staff is deplorable, not fit for service Industry.
• JS

  Jessica Sorrentino

  Aug 5, 2026
  1.0
  Im not have routine doing complain it’s not my style. But when is need is need . The lady’s inside specially one white blonde but in complex all of them are not supposed be good way to serving people with the dead in their face. I try to be gentle are really rude you can “touch” the negativity and in despising serve the client the white lady specifically ! I’m live next to it I’m quite local it’s the worst Greg’s to have been in my life.
• JM

  Jules Mason

  Jul 31, 2026
  5.0
  Love the coffee and Pizza slices from this Greggs branch.

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