Burger King

Reviews

• HS

  Hammad Shamraiz

  Jul 31, 2026
  5.0
  Very disappointing customer service. I was told my order would be ready in 10 minutes. When I returned after 10 minutes, the staff member rudely said, “We’ll just tell you another 10 minutes. It won’t be ready.” Delays are understandable, but rude behavior and disrespect towards customers are not. Staff should communicate politely and professionally. I hope the management takes this feedback seriously and improves their customer service.
• HK

  Harpreet Kaur

  Jul 31, 2026
  1.0
  Staff is too slow , taking one hour for one order, nobody care about customer or delivery drivers they are waiting for an hours
• IM

  ina martina

  Jul 29, 2026
  1.0
  Experience was very bad .. I am writing on my moms behalf she had gone to order and don’t know to use the kiosk as she can’t read she asked for help and the lady on the front told her go and get help for yourself and order we can’t help you n don’t take orders…that’s so bad ..it happened today at 9:25 pm or 9:30 pm somewhere…the service was very good before I hope you’ll hire better staff
• HP

  harold pacis

  Jul 21, 2026
  1.0
  Disappointing Customer Service Address: Unit G, Leisure Park, Browells Ln, Feltham TW13 7EQ Visited Burger King at Feltham Leisure Park with my family last weekend. Unfortunately, the self-service kiosk wasn't working, and the screen clearly instructed customers to order at the counter instead. When I approached the till, the staff member (Salla) was quite unpleasant. She repeatedly pointed at the sign saying "Please order at the kiosk" despite the kiosk being out of service. As I was trying to find offer codes on the app for the first time, she seemed impatient, telling me to hurry up and giving me uncomfortable looks throughout the interaction. I understand that restaurants can be busy, but customers should still be treated with courtesy and respect. The experience left a very negative impression, and sadly, my family and I will not be returning.
• MC

  Malachi Codd

  Jul 11, 2026
  1.0
  An absolute waste of time. I hoped this Burger King would have improved after reopening following last year's fire, but if anything, it feels like nothing has changed. The service is unbelievably slow, with staff showing little interest in serving customers or offering any help. There was no sense of urgency, poor communication, and the whole restaurant seemed badly managed. For a fast-food restaurant, the waiting time was completely unacceptable. To make matters worse, Burger King no longer offers a vegetarian option on the kids' menu, which I think is dreadful. In a time when more families have children who are vegetarian or simply want meat-free choices, removing that option feels like a huge step backwards. It's incredibly disappointing that after having the opportunity to start fresh, the customer experience is still so poor. There are plenty of other places nearby that value their customers and provide a much better service. I won't be returning, and based on this experience, I wouldn't recommend this branch to anyone.