Greggs is a British food to go brand, specialising in fresh bakes, sandwiches, hot drinks and sweet treats. Founded in 1939, Greggs started out selling eggs and yeast by pushbike, ten years later the first shop opened on Gosforth High Street, in Newcastle. Now, over 80 years later Greggs is a household name thanks to their tasty Sausage Rolls, Steak Bakes, Chicken Bakes, Doughnuts, Yum Yums and freshly ground Fairtrade Coffee. With shops across the UK, you're never far away from a Greggs. And with new offerings like Click + Collect and delivery to your door with Just Eat, it's never been easier to get your flakey fix. The Greggs App gives customers tasty rewards every time they shop. From sandwiches to sweet treats, hot drinks and bakes, each time you buy a product, you'll get a stamp. Collect nine stamps in a category, and the tenth item will be free. New customers can also get a free hot drink of their choice, just for downloading the app. The Greggs Foundation aims to build stronger, healthier communities across nine principle programmes including 'The Breakfast Club programme', which helps primary school children get a nutritious start to their school day. Today there are over 680 Breakfast Clubs across the UK, serving wholesome, free breakfasts to around 44,000 children every school day- that's 8.5 million meals a year.
Today, during the extreme heatwave in London, we decided to buy an iced Americano. Unfortunately, we were told that the ice machine was broken, which was very disappointing given the weather.
What made the experience worse was the lack of apology or proper customer service. One employee simply said, “Maybe because of the heat,” without showing any concern or offering an alternative. While we understand that staff may not be personally responsible for machine maintenance, the way the issue was handled felt unprofessional.
If a café is unable to serve iced drinks during the hot summer period, especially in extreme heat, it raises questions about basic service preparation and equipment maintenance. A simple apology, explanation, or alternative solution would have made a much better impression.
I hope the management takes this seriously, as maintaining professional service and the image of the franchise is just as important as the products being served.
JJ
James
4 days ago
5.0
Great service from all staff , nice clean and organized
VG
Vasile GHEORGHE
May 13, 2026
1.0
the worst service ever when I come to get a bacon and egg sandwich I tell them it's cold and they don't tell me it's supposed to be that way I asked for a whole package and they always give me cold every time they keep them open and all the heat comes out 07:15 😡
YM
Yacin Mohammed
Apr 24, 2026
5.0
Shift manager syed goes above and beyond for his customers I went into the store in a bad mood left shocked about how nice his service was I’m writing this review to tell all customers you will receive amazing service and above and beyond help with your food
RA
Rob Ai
Mar 18, 2026
1.0
Rude staff, with limited customer service skills, who served me a cold sausage roll.
Opening times for all Greggs shops can be found on our Shop Finder. Just enter your location into the search bar to find opening times, contact details and available facilities.
What happens to your leftover food?
We’ve been donating unsold food for a long time. Originally our bakeries would team up with large charities who would help distribute it to smaller organisations.
This process remains in place, though we’ve also worked hard to increase the amount of unsold food donated by our shops and we currently support a network of 1,077 local good causes.
In 2022, we redistributed 1,800 tonnes of unsold food through our Outlet shops. A share of the profits from the outlets, totalling £450,000, was then donated back into the communities we serve.
We’re no longer taking new applications for end-of-day food donation partners, but we continue to identify regions where our shops could support a local charitable collection. To find out more or nominate an organisation visit: https://www.greggsfoundation.org.uk/unsold-food-donations.
Why do you have different prices regionally?
It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.
What types of food does Greggs specialize in?
Greggs specializes in fresh bakes, sandwiches, hot drinks, and sweet treats like Sausage Rolls, Steak Bakes, Chicken Bakes, Doughnuts, Yum Yums, and freshly ground Fairtrade Coffee.
Where is the Greggs location in Canary Wharf?
The Greggs location is at U365 Cabot Square West, Canary Wharf, E14 4QS, UK.
What are the opening hours for Greggs at Canary Wharf?
Greggs is open Monday to Friday from 5:30 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 6:00 PM.
Does Greggs offer delivery and click & collect services?
Yes, Greggs offers delivery through Just Eat, UberEats and click & collect services via their website and app.
What payment methods are accepted at Greggs?
Greggs accepts Android Pay, Apple Pay, cash, contactless payments, Mastercard, and Visa.
How can customers earn rewards at Greggs?
Customers can earn stamps for every purchase using the Greggs App; collecting nine stamps in a category makes the tenth item free. New app users get a free hot drink on download.
How does Greggs support the local community with leftover food?
Greggs donates unsold food to local charities and supported 1,077 local good causes with 1,800 tonnes of food redistributed in 2022, also donating profits back to the community through their outlets.
What nearby places can customers visit around Greggs in Canary Wharf?
Customers can visit nearby places such as The Cocktail Club Canary Wharf, Paul Canary Wharf shopping center, and Cafe Brera coffee shop for additional dining and shopping experiences.
Is there a bank near Greggs to conveniently manage finances during your visit?
Yes, Citi bank is located nearby, providing convenient financial services while visiting Greggs at Canary Wharf.
Where can customers go for beauty and relaxation near Greggs?
Nearby, customers can visit Nail Incorporated Ltd. for beauty services or Rejuvenation MediSpa for massages and spa treatments.
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