The Palace Lounge, adjoining the New York Bar, is a magnificent bright open space with panoramic views of the Royal Mews of Buckingham Palace - the King's stables. Situated in the heart of our historic hotel, the lounge boasts an ambiance that pays homage to its royal surroundings. The interiors are adorned with a timeless elegance, featuring plush furnishings, intricate detailing, and a palette of rich hues that exude sophistication.
The Palace Lounge is the perfect place to start your day with a morning coffee and a selection of delicious pastries. From 12pm, elevate your afternoon with a Royal Afternoon Tea experience. As the day draws to a close, the Palace Lounge is the ideal place to host a private drinks reception, accommodating up
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.