I would like to make a formal complaint about the service I received at my local Papa Johns store which is in Sleaford (Lincolnshire)When I visited the store to place an order, I felt ignored by a staff member. I tried calling his attention several times, but he did not respond, which made me feel extremely embarrassed in front of other customers. About5 to 10 minutes later, he finally came over and took my order. I asked to pay immediately, but he told me to just pay later when I collected the order, and he was told me the order would be ready within around 15 minutes.” After waiting around 30 minutes, I asked about my order and was told it still wasn’t ready. he said that he had forgotten about it and would get it prepared right away. My pizza hadn’t even been prepared yet. So afterwards, I told him, “No, it’s okay, leave it now.” When I reminded him what he’d said earlier, he asked me to wait another 10 to 15 minutes. At that point, I felt really disappointed. It wasn’t just about the wait. But the way I was treated. I felt disrespected and humiliated, especially with other customers around. In the end, I told him to keep the order. I understand the store can be busy, but customers’ time and basic respect should matter. I would appreciate this matter being looked into, so customers are treated with respect and given accurate waiting times.