Subway

Reviews

• KA

  Kateryna A

  Jun 7, 2026
  2.0
  I visited this Subway at lunchtime and unfortunately had a very frustrating experience. I initially asked for a jacket potato and was told there were none available, so I ordered a toasted Italian sub instead. My sandwich was heated but then left open while another customer’s order was prepared, so by the time the order returned to me it had already gone cold. While my sandwich was being prepared, I overheard another customer successfully ordering a jacket potato. When I asked again, I was told that there were still some available after all. As jacket potato was what I originally wanted, I requested one. However, after already waiting in the queue, placing my order and paying, I was told to join the back of the queue and wait all over again. I found this particularly frustrating as the situation had arisen because I had been incorrectly told that no jacket potatoes were available in the first place. The whole process took around 30 minutes and by the end my sandwich was dry from being reheated and cold again from the additional waiting time. What was most concerning was that the staff appeared very inexperienced, unsure of stock availability and uncertain about how to manage customer orders during a busy lunch period. This branch is located within the university and becomes very busy at lunchtime, so it would be helpful to have more experienced staff available to support newer team members during peak hours. I appreciate that everyone has to learn, but today’s service felt disorganised and unnecessarily frustrating. I hope the management team will review the staffing and training during busy periods, as the current setup does not appear to be working effectively.
• SH

  Sahil Hoque

  Oct 18, 2023
  1.0
  been here a couple of times, don’t know why i come back. ordered this time through a collection order, told it would be ready at 12:30, to which we arrived and the orders were yet to be made, no fault to the staff but the organisation is horrible. by default it adds a 10p charge for a bag , to which none were available, my friend who collected first was offered a cookie as an apology, whereas i was barely looked at and handed my sandwich with nothing as an apology. my other friend collected after me and had half the order missing so we’re still standing here waiting for the rest of his order , 15 minutes after the order was supposed to be collected. when we will leave, we don’t know. stingy on the amount of doritos…. a previous visit to subway had an issue where mid way through making a sandwich, the bread was left out on the counter for so long that the flies had been walking over the bread, when my friend had mentioned it, they just swayed the fly away and continued making the food as if nothing had happened. disgusting another time, we tried to order nachos, but were told that nachos weren’t available at subways, considering it was on the menu, and they didn’t say it was out of stock, literally just that they don’t serve them, was strange. however a manager came out and said how we do nachos, enough time being wasted, she went step by step on the process on how to make nachos. great that they’re being trained for the item… is there not a better time to be training considering we had waiting so long already and there is a queue behind us? update: nachos are a poor excuse, barely anything on them, let alone they forgot to make them and made us wait longer for them, funny they had to ask whether we still wanted them after waiting.
• CC

  Callum Corrigan

  Dec 20, 2022
  1.0
  Called me weird for not wanting cheese on my meatball sandwich really not happy
• TC

  Tere Canto

  Mar 19, 2021
  5.0
  Excellent service