North Star is a family united by a love for coffee and a desire to build a bright future for all it supports. Established as the first wholesale roastery in Leeds in 2013, the team work to deliver positive impact with every cup, mindfully sourcing specialty grade beans from growers they know and trust and from farms that promote agroforestry techniques and social responsibility. Many of their purchases support initiatives focused on climate change resilience and youth/female empowerment.
North Star and their small team of dedicated coffee professionals work with integrity and authenticity to connect and put the humanity back into the coffee transaction.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.