PP
Paddy Pleiner
6 days ago
Now, we don't have any Burger King close to us, so when on the road, we treat ourselves to a Burger as a guilty pleasure. But this time we were utterly disappointed. Order was easy enough, a Triple Whopper with bacon, a Double Whopper with cheese and 2 large fries to take away. Ordered at the counter, had the order repeated to me, paid, waited and picked up. Back on the road, we started eating. TW had no bacon, DW no cheese, the fries were max medium if not small... Great, 4 items, 4 errors, paid for the correct order though. And I don't know, if it was another mess up or a corporate decision, but if I want Brioche buns, I go to a bakery... I had my last subway, when they discontinued not only spicy but also honey mustard, after 45 years of being my go-toburger place, that might have been my last Burger King meal. I know, BK won't care and it sounds petty, but I'm a creature of habit and dislike brioche buns
MK
Maciej Kozłowski
Jul 17, 2026
On arrival none of the order screens was working. The top screens with menu not working also. I tried to order at the counter showing official BK app with discount offer and got the answer "sorry we don't accept app discount here" like seriously? Burger King is not accepting official Burger King app? This is valid 1star experience. Watse of time to even stop there. Fortunately 5 mins away there is another place with similar food so strongly advising to go there.
Went to drive through. Ordered the Gourmet Wagyu Wellington giving emphasis it's the 'Gourmet' that I want. They gave us instead a burger on a standard paper packaging with iceberg lettuce instead of rocket leaves and burger was thin. While all the other Burger King outlets provides the picture showing box packaging, rocket leaves, thicker meat, - this one looked like an ordinary burger.
As we ordered also a bacon double cheeseburger, they both came out in similar packaging. The bacon double cheeseburger had only one cheese and the bun was a regular one with no sesame seeds.
We asked the gentleman which one is which, as it.came out in unidentified packaging, he just said 'that one' without even checking.
We parked and opened the packaging and saw it was not really as shown in the poster. Also no receipt was given. We paid by debit card and we wanted to check how much they charged us. We checked the bag and there was no receipt
We drove back to the drive thru to complain and the manager cluelessly asked what's wrong with the burger when we said it's not as what your poster is showing. We handed the 2 burgers for him to assess.
The menu poster display is the basis of customers when they place their order and he doesn't think there's a problem. He said do you want another burger, we said we want the burger that we ordered.
He insisted in asking what is wrong with the burger and we said, don't you know what is in your display poster? We asked him how many cheese shld be on bacon double cheeseburger and he said 4. We said how many in that burger as there was only one cheese and he said, it melted.
Since he claimed he was the manager too, the complaint was going no where.
He said, do you want a refund and we returned to him the rest of the orders another burger, fries, drink, etc. Handed out also our debit card for refund then he slammed the window on us. Again did not give us the refund slip. We had to follow up at the 3rd window as the manager slammed the 2nd window.
Very poor service and misselling products.
When I looked at the review, now we understand why it has low rating.
There seems to be a problem with this outlet as on previous ocassions there's always been problems in so far as getting the correct order but on this ocassion, we definitely felt a need to return the products and make this review.
The manager, as he claimed to be, seems to lack proper training handling customer complaints and was unable to give details as to whom we could address our concern bec he claimed that his supervisor was off sick and could't give details of any avenue to elevate the complaint.
Time: 14:15
Terminal ID: 0719
Merchant ID:9007
BIG KING menu olmayan bir burger king
AC
Aidan Cooper
Apr 10, 2026
Food was cold absolute disgrace i demand a refund!!!