KI
Kale Iphone
Sep 24, 2026
I ordered a collection for 7:00pm at 6:30pm. I arrived at 7:05pm and asked the guy behind the counter about it. He looked at the empty heated shelf and said, "They're making it."
At 7:15pm, I asked another member of staff for an update. He looked at me blankly, then at the ceiling, and said, "They're making it." I replied, "How do you know? You haven't asked anyone. I'm just looking for an update."
I then noticed a table of three who had ordered at the till after I arrived had already received their food. At that point, I asked to speak to the manager, who was working behind the pass.
I asked if they definitely had my order because it was now 7:45pm, and a table that ordered after me already had their food. He replied, "Online order?" I said, "Yep."
He then said, "It's just popped up. I can see it now."
I replied, "But I haven't told you what my order is or given you my order number, so how do you know?"
He said the system was backed up and it had just appeared. I responded, "You're lying to me. Tell me what the order is then."
He couldn't, and then started scrolling through the computer looking for my order. I said, "I thought you said it had just popped up. Why are you searching for it?"
He was very clearly lying. I called him out on it, but he still wouldn't admit it.
I've worked in the service industry, so I understand that things get backed up, staff call in sick, and mistakes happen. What I can't stand is someone so obviously lying to a customer, getting caught out, and then continuing to lie.
After I told him to put my order to the front of the queue, it was ready about 10 minutes later.
One hour after the collection time, I finally got my wings and chips, and they were cold.
Honestly, it's only wings and. It can't be that blooming hard. The place wasn't even that busy, especially for a Saturday. There weren't even any delivery drivers coming in.
I never ask for a refund or complain but really wanted to this time but the poor other manager that actually seemed to have a head on his shoulders was swamped by a dozen other annoyed customers but I was that hungry, bored I couldn't even be arsed