Co-op Food - Longridge - Berry Lane

Reviews

• JR

  John redding

  Aug 3, 2026
  5.0
  Fab little mini store highly recommended fabulous staff and plenty of stuff to choose from from beans to beer cereals to cards 😀
• MY

  Mohammed Yub

  Aug 3, 2026
  1.0
  **⭐☆☆☆☆ (1 Star)** Dealt with Carol it maybe Carole. I am absolutely disgusted by the treatment I received at the Longridge Co-op and I will be seeking compensation for the distress and humiliation this incident has caused me. I was simply purchasing a drink and had to wait an excessive amount of time in the queue. When I finally reached the checkout, the member of staff, who I believe was called Carol (or Carole), did not hand me my change. Instead, she slammed it down on the counter rather than placing it into my hand. I found this to be rude, dismissive and completely disrespectful. When I challenged her behaviour, I was told, "You shouldn't have been on your phone." This comment was completely unacceptable. I have disabilities that are protected under the Equality Act 2010, and using my phone is one of my coping mechanisms to help me manage my concentration and interactions with other people. Instead of treating me with respect, I was judged and made to feel embarrassed for using a disability-related coping strategy. Businesses have responsibilities under the Equality Act 2010 to ensure disabled customers are treated fairly and with dignity. I feel this experience fell far below the standard I should expect from Co-op. I expect a full investigation into this incident, a written apology, confirmation that appropriate action and disability awareness training will be provided, and for Co-op to contact me to discuss appropriate compensation for the distress and upset caused by this experience. If I do not receive a satisfactory response, I will escalate my complaint through Co-op's formal complaints procedure and seek independent advice regarding my rights under the Equality Act 2010, including whether further legal action is appropriate. This was one of the worst customer service experiences I have ever had, and I will not be returning until Co-op demonstrates that it takes the treatment of disabled customers seriously.
• RR

  R1yn

  Jun 8, 2023
  5.0
  Very good they let my mate steal 👍🏽👍🏽
• DB

  Derrick Blower

  Jun 29, 2021
  5.0
  Pleasant staff, quality of service.

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