went to this SPAR yesterday to collect two parcels. The older woman with short silver hair, who claimed to be the manager, immediately started shouting at me and aggressively demanded my ID.
I was not refusing to provide ID at all. I simply asked why she was shouting and said I could calmly show both my ID and the email with the tracking numbers. Instead of speaking politely, she continued being extremely rude and confrontational.
After I showed my ID, she then refused to help me collect the parcels. Another staff member, a middle-aged Middle Eastern man, told me to leave the store and said they would no longer help because I had “raised my voice,” which is completely unfair because I was only responding to being shouted at first.
I felt threatened enough that I called the police. After this, the staff finally started searching for the parcels, but throughout the process they were visibly angry, impatient, loudly searching through boxes, and treating me with hostility. They only found one parcel. I calmly asked whether they wanted to check my email with the tracking numbers, but the man shouted at me again, saying “there isn’t another one, this is your ID,” in a very rude and aggressive tone.
Even other customers waiting nearby commented that it looked like the woman simply did not want to give me my parcels. Her attitude was intimidating, angry, and completely rude.
I have since reported the entire incident to my local police station.The way she shouted at and confronted me made me feel quite scared and panicked. The experience was so intimidating that I do not feel safe going back to this store again.
