we arrived and the lady could not find my booking, although this was not a problem, got a table and our server came and took our drinks order, and food order now we know woking zizzi likes quick service so i purposely asked for a break between starters and mains but no as quick as there clearing the starters the mains were already coming to the table, she then asked if we wanted salt, pepper, sauces and took a while to come back with them, my son wanted a drink and and i caught her attention and she responded with “yep” done this on multiple occasions, the table became very full of empty glasses so we moved them to the end of the table, 3 servers walked past and no one cleared the empty glasses they even lent over all the empties to take the plates, when i ordered desserts after being asked several times we just needed a 10/15 min break i ordered drinks and desserts for everyone, she then asked the others do you want anything, which appeared to be said with an attitude, then the drinks came wrong but this was rectified straight away. we have been here a couple of times the food was lovely but the service was not great and has put is off returning as service is extremely important which is a shame as its local and great for us as a family.
We had a wonderful experience at Zizzi! Sofia was absolutely lovely, friendly and professional. She made us feel welcome from the moment we arrived and made sure everything was perfect throughout our visit. The service was excellent, and her positive attitude made our evening even more enjoyable. Thank you, Sofia, for making our experience so special. We’ll definitely be coming back! 😊
SW
Sharon Whiteside
6 days ago
Visited for a pre theatre dinner on a Sunday. Restaurant very noisy, with large parties of children. The noise seemed to echo throughout the restaurant to the point we were almost shouting to be heard. We asked for a quiet corner (only 2 of us) but told there was nothing even though it was not full.
Waitress needed more training and was not confident taking the order, although very nice.
Wanted Mocktails but we're told not all the ingredients were available for any on the menu.
Pizzas lovely but ambience and service spoilt the visit.
MR
Muhammad Rahim
Oct 2, 2026
The service was very unwelcoming, especially from the manager. We kept having to ask for things that were normally given and felt avoided by staff, I normally never have this experience at any Zizzi location but the Woking branch was very unwelcoming, very disappointing as it’s a family favourite.
KO
Kate O'Neill
Sep 26, 2026
The food was amazing.
The clearly inexperienced server was working hard and doing her very best.
There was a moment when a male server managed to throw a desert on the floor and become a sulky teenager, which was interesting.
The biggest problem that it took 30 minutes to be able to pay the bill - we were using a combination of a gift voucher and then splitting the rest of the bill by paying by card.
For some reason, this resulted with us following different members of staff around the restaurant in an effort to pay.
Despite allowing over 30 minutes to pay and leave, we managed to be late for our theatre show a couple of minutes away.
None of these things would have made me leave a bad review, however the rudeness of the manager who was finally summoned to sort out the confusion with sorting the bill, was absolutely shocking.
Throughout our wait we were patient and polite and did not expect to be spoken so rudely.
The cash tip we left was for the young, inexperienced server, who was clearly trying her best. The management were clearly poor and had left her untrained.
We will not return to Zizzis again.