Totally ignored when trying to collect.
Delivery orders seem to be prioritised
GD
Genie Dream
Nov 4, 2024
1.0
Appalling service and attitude. Pizza arrived very late, had been tipped upside down and the pizza had slid entirely to one side. The box also wasn't sealed.
When I phoned they offered to remake only one of the pizzas (both were in the same condition). Refused to call their manager yet as soon as I mentioned I'd be contacting the council and my bank she claims she then was able to contact the manager to issue a refund. I don't appreciate being lied to like that.
I appreciate accidents happen but the way you deal with things makes all the difference. When I asked why the lady on the phone lied, she told me she didn't know what to do. Honesty is far better than simply refusing to do anything. Next time a simple "I'm sorry I'm not sure how I can help but will find out for you" would have prevented this bad review.
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