The Bull Beefeater

Reviews

• LF

  Leanna F

  5 days ago
  2.0
  Probably would have been decent but as we were a group mainly of children the manager decided that they wouldn't be able to feed us for 2 hours, due to being understaffed. We obviously weren't prepared to wait so got drinks only as it was such a hot day
• MG

  Manoj Gola

  Aug 13, 2026
  1.0
  Very rude staff, they told us we can’t take walk in. I was with my daughter 10 month old and asked if we can sit for 5-10 minute. Lady server said you can’t sit as well. Please learn some manners.
• JC

  Jastin Tarisai Chari

  Aug 10, 2026
  1.0
  The customer service is very poor; they are very unwelcoming. The only advantage is that they are next to the hotel; otherwise, that would not have been an option. I brought my whole family and told you that you should be out in less than thirty minutes as we have staff training.How can a family with children eat breakfast in less than thirty minutes when it was prebooked?
• MS

  Micha sunafish

  Jul 15, 2026
  2.0
  Absolutely appalling service. The bar woman stopped pouring my pint halfway through to run and see what happened with cheers n the football tv, came back 3 minutes later. Obviously the staff here come before the paying customers 🤣. Not her fault I blame the poor Management who haven’t trained their ppl better. You are not paid to watch the football you are paid to serve Customers who pay your wages.if you want to watch the football don’t work on the night your team is playing. Simple. Give your money to another business that cares.
• RH

  Robert Urban (HORIZONS)

  Jul 6, 2026
  2.0
  Here's a polished, balanced review that clearly explains both the disappointing dinner service and the excellent breakfast experience: I recently stayed for one night with my family at the Premier Inn in Swanley and had dinner and breakfast at The Bull Beefeater. First of all, I have to say that the food at dinner was genuinely tasty, and I have no complaints whatsoever about the quality of the meals. Unfortunately, the service completely overshadowed what could have been a great dining experience. The member of staff who took our order never smiled once and gave the impression that she simply didn't want to be there. At times she even seemed to make faces, which made us feel quite unwelcome. After our meals arrived, we asked for another bottle of beer and a Coke. Despite there being only our table and one other family in the restaurant, we waited an incredibly long time. We had to ask two more times before the drinks finally arrived. During this time, two members of staff appeared to be chatting together rather than checking on customers or asking whether everything was okay. To make matters worse, while we were still finishing our meals—and with the restaurant still open for another hour or so—a member of staff came over and said, "Sorry, I have to clean," which very much felt like an indirect way of telling us to leave. It was uncomfortable and completely unnecessary. We were paying customers who were simply finishing our meal during the restaurant's advertised opening hours. It was a genuinely disappointing experience because the food deserved much better service. Sadly, based on how we were treated that evening, I would not choose to return. I sincerely hope the management addresses the customer service standards, as staff attitudes like this can ruin an otherwise good restaurant experience. Thankfully, breakfast the following morning completely changed our impression, thanks to a wonderful lady called Leigh (I hope I remembered her name correctly). She went above and beyond to make us feel welcome. She was warm, friendly, attentive, and fantastic with our children, taking the time to chat with them and making breakfast genuinely enjoyable. Her positivity and professionalism made our morning and reminded us what great hospitality looks like. Leigh is a real credit to the restaurant and absolutely deserves recognition for the outstanding service she provides. Thank you, Leigh, for saving our overall experience.