SPAR Hoo

Reviews

• JL

  Juan Llerena

  Jun 4, 2026
  5.0
  Great shop
• VB

  Vic Bailey

  Apr 8, 2026
  3.0
  It's ok
• OO

  Ohiocheoya Oseni-Momodu

  Dec 2, 2023
  1.0
  Dear Management Team of SPAR, I am writing to bring to your attention a deeply concerning incident that occurred at your SPAR store located in HOO (ME3 9AH), which has left me both deeply disappointed and upset. Earlier today, on Saturday 2nd December 2023 at approximately minutes past 4pm, I visited your establishment intending to purchase two items: Tropical Juice priced at £1.99 and Coleslaw priced at £1.69. Upon reaching the till, I handed over a £20.00 cash note to the attendant in payment for these items. To my surprise and dismay, the till attendant proceeded to issue me with £6.00+ in change, despite my clear indication that I had tendered a £20.00 note. When I insisted on the correct amount of change, the attendant was dismissive and refused to investigate or verify the transaction through your CCTV footage. Instead, I was asked to provide my details, with the assurance that someone would contact me the following day. This response was not only inadequate but also troubling, as it left me feeling racially profiled and unfairly judged based on my appearance. It appears that the attendant made assumptions about me based on the clothing I was wearing, which I find deeply concerning and unacceptable. As a member of the community and a senior manager within one of London's respected NHS trusts, I value and respect the importance of fairness, equality, and professionalism in all interactions. It is disheartening to experience such discriminatory treatment in a place I consider part of my local community. I kindly request a thorough investigation into this matter, including a review of the CCTV footage from the store at the mentioned date and time. I am prepared to escalate this issue further if necessary, as no individual should be subjected to prejudice or unfair treatment based on their appearance or any other irrelevant factor. I urge your prompt attention and appropriate action in addressing this issue to prevent such incidents from occurring in the future. I trust that SPAR values diversity, inclusion, and fair treatment of all customers.