This 'Welcome' store is a franchise of Southern Co-op - a large, independent co-operative which operates in 11 counties across the south of England. Southern Co-op has been trading for more than 140 years with a network of food and retail stores in the heart of local communities. As a franchisee of Southern Co-op, we echo its commitment to provide the best in fresh, delicious food with high standards of service to our customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.