LH
Linus Harrington
Aug 8, 2026
Rudest, most condescending staff I have ever met. Machine wouldn't process order, so went up to til. Standing at front for 5+ minutes with multiple staff seeing me there and ignoring me. Manager finally comes to the front but just stands staring at the empty burger line. When asked if I could be served, blanked me twice before finally responding, then saying she was waiting for stuff (if she'd served me when I first asked it'd already be done and back to the line). I say machine broken and I need to order here. Told it's "not her problem" before ignoring me again. Ask one more time, she just stares at me and shrugs before I storm out (admittedly with some expletives thrown in as I left). Hardly anyone else in there either, no queue behind me. Don't get the needless unwillingness to take 30 seconds to take my order, and then the rudeness when I ask multiple times if someone will please serve me.
AS
Aravind Sekar
Aug 7, 2026
I am a regular customer at this Burger King. What I am about to say has happened for the second time now.
There are two payment options on the display in front: card payment and cash payment. Customers who choose card payment can pay easily, their order appears on the screen immediately, and the staff start preparing the food right away.
But when someone chooses cash payment, they have to take the receipt and go to the counter to make the payment. When the customer goes to the counter, I understand that the staff are busy. However, even if we stand there and wait, and even if we call out, no one turns around or responds.
Only after we pay the amount at the counter does the cooking start. Because of this, there is a long delay. In the meantime, if ten or fifteen customers have already paid by card, their orders get prepared before ours.
So if we are standing in the cash-payment queue, it becomes very delayed and wastes a lot of time. If there could be some separate arrangement or a more convenient process for cash-payment customers, it would be very useful for customers. If you can provide such a facility, that would be appreciated.
Thank you.
BC
Ben Capon-Harris
Jul 23, 2026
My son and I had an exceptional lunch experience. Marian and Laura provided outstanding service, and the food was both fresh and served at an optimal temperature. We appreciate your excellent service. Thank you.
MH
Mandy Harris
Jul 16, 2026
Visited Burger King today and was served by a wonderful chap called Mario was so helpful, friendly, was trying the milkshakes as never had one and he was so helpful going through them, people like Mario is a huge credit to Burger King absolute treasure he is 😊
AG
Aleks Gerasimenko
Jul 8, 2026
I recently received a burger meal, and I was very disappointed to find that the burger wrapper was visibly dirty. This raises concerns about the hygiene standards being followed, including whether proper handwashing procedures are being observed by staff.
In addition, this is not the first issue I have experienced. On two separate occasions, I have been served cold, soggy chips, which suggests a lack of care in food preparation and quality control. Unfortunately, these repeated problems have left me with the impression that customer satisfaction and food standards are not being taken seriously.
I hope this matter is investigated and that appropriate steps are taken to improve both hygiene practices and the overall quality of service.
This version is firm and professional while focusing on your observations rather than making claims that can’t be confirmed (such as employees not washing their hands). If this is for a formal complaint to the restaurant or head office, I can also make it more assertive.