Domino's Pizza - London - Crayford

Reviews

• MC

  Maria Chirila

  Oct 3, 2026
  1.0
  Can't even pay on the website anymore or on phone during their last 40 minutes of closing time. It's clear they can't be bothered.
• GC

  Grace Cold

  Sep 23, 2026
  1.0
  I phoned up since my order hasn’t showed up and the woman on the phone says she cancelled it. I received no refund after £25. The woman was so rude and disrespectful and hung up on me when trying to explain Dolan. The scenario.
• CJ

  Chris Jones

  Sep 5, 2026
  1.0
  I have used this shop regularly for 20 years never again Phil
• AC

  Austin Chu

  Aug 25, 2026
  5.0
  Didn’t have to wait long and the pizza tasted amazing and fresh
• MM

  Mo

  Jul 13, 2026
  1.0
  Avoid this store if you actually care about what you're paying for. We ordered two stuffed crust pizzas, a Tandoori Hot and a Texas BBQ, same base, placed 01/07/2026. The Tandoori Hot came out with a base so thick it looked like a deep dish pizza - almost double the size of the Texas BBQ sat right next to it. In years of ordering from this branch we have never seen anything like it. I submitted a complaint on Domino’s website straight away. That same evening, a woman called and claimed to be the Crayford manager but flat out refused to give her name, and spent the entire call telling us the pizza was perfect and that we were essentially wrong to complain and told us we ordered too many toppings (the pizza was a pre-set pizza!). No listening, no acknowledgement, just repeated denial until she finally offered either 1) a remake of the pizza, or 2) to come to our place, inspect the pizza, and confirm the pizza is eligible for a refund, right at the very end of our conversation - long after the meal was over and it was no use to us. Looking through other reviews here, we're clearly not the only ones. Multiple people describe the same pattern, food that isn't right, staff blaming the customer's order rather than the kitchen, and complaints going nowhere. This doesn't look like a one off. Good food gone to waste, and customer service that made a bad situation worse. Don’t even bother with customer service; you won’t get a response. We have ordered here many times before without issue, which makes this even more disappointing. I wish I could put less than one star.