TGI Fridays - Watford Central

Reviews

• TT

  Tay

  4 days ago
  5.0
  I called up 10 minutes before to ask for a table of ten and the gentlemen on the phone said he would squeeze me in. When we arrived we were seated promptly despite it being a busy Saturday night. Our waitress took our drinks order very quickly and we also got to put our food order very quick as well and the manager albi took my grandsons gluten and diary intolerance order just as fast. Our food came out relatively quickly despite it being busy and both waitress and manager frequently checked in and made sure we had everything. I’m very happy and satisfied with my experience at tgi Fridays and will definitely come again
• AA

  Afua Ampah

  5 days ago
  1.0
  Absolutely disgusting service that has left me speechless. I have been going to TGIFridays in Watford for over five years. I shared many special moments at this TGI’s whose sesame chicken strips carried me throughout both pregnancies, helped me celebrate many milestones over the years and has really and truly become a special family restaurant to me. I always especially enjoyed the Watford branch, but today family and I were treated beyond disrespectfully by the so-called manager named Alberto. Leading up the it everything as such was fine, restaurant is clean, were greeted warmly and promptly shown to our seats, Chris our waiter for the night was nothing but smiles and extremely helpful. Anyhow, three kids meals and three adult meals were ordered, chips that were served with two meals weren’t fully cooked and you were able to taste that the inside was basically still raw or rather thawed from frozen. Half baby back ribs were FRIDGE COLD. One child meal had a side of peas missing, another childs meal had peas but were also cold, two other adult meals had one side which was supposed to be coleslaw missing. Food wasn’t brought out at the same time either. We alerted a member of staff who casually mentioned that the coleslaw was out. Okay, that happens, but why has no one come to us to say ‘so sorry, coleslaw just ran out. Do you mind if we compensate your side with a house salad?’ Would have been totally fine with us but instead the waitress brought two takeaway sauce containers with a spoonful of coleslaw in each. Am I seriously supposed to pay full price for a fully missing side?! That is beyond shameless. Even worse was that my friend received even less coleslaw than me. When I did bring all the faults to her attention I made it clear that I wasn’t upset or angry with her as this wasn’t her fault, but would appreciate it if she could get me a manager to resolve the issue. I once again calmly explained the above and he only offered one solution-to make the food again from scratch. I simply mentioned that that wasnt a good solution because kids (all under 5) were extremely hungry and waiting another hour wasn’t an option. Manager Alberto simply started taking our plates (snatched kids meal while they were trying to eat their chicken goujons) because Albertos solution was to chuck SIX MEALS in the bin. I was honestly dumbfounded. No apology, no proper solution as he clearly could not be bothered to listen, no discount offered and simply looked like he could not be bothered to work. Sneakily giving customers incomplete orders and making them pay full price is fraud, not acknowledging the health and safety risks of poor food handling is not only dangerous but atrocious. The manager could have simply tried one of the chips for himself and seen they were still frozen in the middle, if he would have simply said: I’m so sorry, ill bring you two house salads to add to the meals instead of the coleslaw, redo the chips and redo the rib meal which was all cold’, we would have been satisfied. We werent out for free meals or discounts or anything but what fault should be admitted where due and then made up for. If today was an overwhelming day NO PROBLEM! You could have simply asked for us to give you five minutes and to come back. But to snatch the food from the kids when you couldnt figure out a better solution is nothing I have ever experienced in my entire life. This wasn’t even the worst part! Alberto had the AUDACITY to say to me ‘you are dismissed from my restaurant’ after I called him a terrible manager. First of all you’re a manager babes…TGIF aint your restaurant by a long shot. Appalling behaviour. The 2 year old and 3 year old cried because they were starving and had their food snatched just as they had started eating and they were too little to understand what was going on. Thanks to such a horrible manager six meals were thrown in the bin. We went to McDonalds instead who were happy to take our money and their customer service was by miles better
• H8

  H 888

  6 days ago
  1.0
  I don’t often post bad reviews, but we didn’t have a great experience at TGI watford, on arrival on a saturday night, which wasn’t too busy as it was around 6/7pm we were left waiting at the door to be seated for atleast 10-15 mins whilst staff ignored us, once we were finally seated we were given menus etc but service was slow and it wasn’t like every single table was full and it was extremely busy. Once going to order of the menu 5/6 things were not available to order - which left limited options. Food started to come out one by one but took about 10-15 mins between each item and we were told that there was new staff and chefs in the kitchen so everything was coming out in random orders off the tickets?? The kids meals arrive Last after about an hour of the food dripping out plate by plate - i mean it’s usually rule of thumb get the kids meals out soon as right ( we all know they need food the fastest and have no patience when they are hungry 😂). The food honestly was incredibly bland and it seems like everything was rushed. The Waitress seemed to be somewhat apologetic- however didn’t offer any condiments on the table or ask if we required any more drinks in-between the individual items coming out one by one? We did pay our bill in full with no complaints to be fair that’s our fault, but as we didn’t tip- we didn’t get a thank you or goodbye- this seemed to have upset the staff. Really won’t be recommending this place to anybody and definitely don’t feel to ever return myself. This is just my personal experience with my family i’m sure some people have had better experience but very disappointing for us.
• AS

  Amrit Singh

  Oct 3, 2026
  1.0
  Really terrible experience today the waitress sat us in a Conner table in a bad spot. There was no one who took our order for a whole 1 hour and we had to drag the waiter to our table after asking 3 times to take our order. Food wasn’t cooked properly. Drinks tasted funny. Food was missing items. Requested the waiter 3 times for ketchup and mayo. Apart from one waiter who was being helpful the other waitress were acting a little like they were discriminating and not being helpful. Overall terrible experience. Additionally, saw a small mouse in the restaurant. Which made the whole experience worse. Even after mentioning it to the staff that ratatouille was roaming in the restaurant nothing was done.
• SG

  Service Giant

  Oct 3, 2026
  1.0
  The once great TGI has fallen. Arrived 20min early to be greeted by an empty restaurant with no more than 4 tables occupied only to be turned away. We had a party of 5 with 3 kids and they didn't even allow us to get seated and wait for our booking. The excuse being there are only two kitchen staff. Not sure what kitchen staff that has to do with getting seated while we wait for the kitchen to be ready. I think they gave bigger problems than an understaffed kitchen. It's an empty restaurant, with dirty tables and staff that just couldn't be bothered. Not sure how they managed to hang on to their 4 star reviews. Upper management need to get involved or this to establishment shall fall.

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