wagamama stevenage

Reviews

• LM

  lili MV

  1 day ago
  1.0
  I went to this restaurant hopping to have a great time but it was completely the opposite. Was a terrible experience by being witness of how the staff treated another client by accusing of not paying the previous time he went. I could see he was totally embarrassed and proof them the bill was paid but the staff was so rude!!. Seeing that is so SCARY that tomorrow they can do the same to another customer. Never in my life will I return to a place that does that and the RUDENESS is totally unacceptable on a place that deals with clients. They don't deserve even a star. Please be careful because next time can be another client.
• MD

  matthew devine

  1 day ago
  1.0
  I was accused by staff at this restaurant for my last visit I came on which was 18th that I didn’t pay for my meal, Which is clearly a lie as I can see it on my bank statement, I showed the manager of this branch and she let’s just say it wasn’t really bothered of what I had to say and was cold with me, Treatikg me like some kind of criminal scumbag, I felt mortified when she told me that I didn’t pay, So I explained that I will pay for this meal up front and leave a £40 tip as I’m sorry for not paying, Once sat down and was eating my starter I checked my account proving I did pay for my last visit to Wagamama Stevenage, I had my meal and I proved that I’m not a thief as they so accused me of in a nutshell, I requested my £40 tip back as I did that out of guilt which turns out I’ve done nothing wrong, Absolutely disgusting experience from a restaurant chain I love, I’ve never stolen in my life and for there staff to accuse me of doing so by walking out and not paying on my previous visit, They would not apologise to me for the accusations they gave me, Awful and poor management in my eyes. I’m going to raise this in the morning with Wagamama head office, I’m not letting this go, Please if you go to this restaurant please get a receipt as they will accuse of stealing food and walking out. I asked them check cctv and they couldn’t produce anything. Vile experience.
• TT

  TheoriginalHarrybwoi

  Oct 4, 2026
  2.0
  Really disappointing service, although George deserves some great recognition Unfortunately, this was one of the worst service experiences I've had at Wagamama. Firstly, I want to specifically mention George, who greeted us at the door. He was incredibly polite, welcoming and professional, and genuinely deserves some recognition. the staff generally were friendly enough, so my complaint isn't about anyone being rude. It was the actual organisation and standard of service that was terrible. We ordered our drinks shortly after sitting down, yet they took an unbelievable amount of time to arrive. A completely new table that arrived around 10 minutes after us received their drinks before we did. I ended up having to ask three separate times where our drinks were. Somehow, our food actually arrived before our drinks. When the drinks eventually appeared, the ice had already half melted, which I've photographed. So presumably they'd been sitting around somewhere while we were repeatedly asking where they were. The food service was equally disorganised. Dishes seemed to arrive in completely random order, with the starters arriving last, and my teriyaki chicken donburi arrived cold. I was handed my katsu curry with just a knife. No fork or other cutlery for my partner's dish... Either. That had to be requested separately for some reason I understand Wagamama brings dishes out as they're ready, so I don't expect everything to arrive simultaneously. But cold food, starters arriving at the end, drinks arriving after the food and having to ask three times for drinks that apparently had been sitting around long enough for the ice to melt is something else entirely. It completely spoiled what should have been an enjoyable meal. The music playing in the restaurant was incredibly odd and at an irritating volume, so it just sounded like extra noise added to the already noisy restaurant. I have been to this restaurant many times so I'm not sure why this night was so terrible Again, George deserves praise for the way he welcomed us, and the staff we interacted with were polite. But friendliness doesn't make up for service this badly organised. I've got photographs showing the condition of the drinks when they eventually arrived, and I left genuinely disappointed with the experience.
• CS

  Craig Smith

  Sep 26, 2026
  5.0
  First visit and we all enjoyed itGreat service from Mia - thanks
• SD

  Sarah Davies

  Sep 12, 2026
  5.0
  We were served by Mia who was very friendly and great with our daughter when it came to ordering her food ( shout out to Kelly also who qas very accommodating). Our experience her was great and our daughter definitely wants to go back.