The restaurant, re named ‘Downtown bar and grill’, becomes a new and improved destination for great food and drink in Letchworth. The distinctive black and gold signage draws you into the new restaurant, presenting a contemporary yet retro interior.
A choice of surprising fabrics, leather sofas for casual drinking, granite topped tables, a roll top zinc bar, extensive curved sociable seating in our bay windows, all makes a great space for meeting both family and friends. The new lighting transforms even the most intimate corner tables, into cosy spaces to sit.
A New York inspired sandwich and burger menu, aged steaks from Dorset and Somerset, fresh fish from Peterhead and vegan dishes create an extensive and varied menu
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.