SG
Sara Gaunekar
Sep 4, 2026
Two days ago, my friends and I came here for a meet-up before going back to school. Although I cannot speak for my friends, personally, I was very disappointed with my experience. We are a large group of girls, so we pre-booked a table for 10, although only 9 of us attended.
Before arriving, one of my friends mentioned that downloading the Zizzis app could provide coupons for our meals. I downloaded it and found a “buy one, get one for £1” main meal deal and a free garlic bread coupon. Once we arrived, many of us realised we had the same deal, so we paired up, planning to use the offer and split our bills to save money. Unfortunately, we later discovered this would not work.
I ordered a Rustica pizza, a garlic bread and a large Diet Coke, which cost £7. I understand that the price of the drinks is not something Winchester Zizzis can control, as it is a chain, but I still found it quite overpriced. I had also ordered the garlic bread expecting to use my free coupon, bringing my meal to £17.
Before ordering, I specifically asked my waitress whether all mains were included in the deal, which she confirmed they were. I also asked whether two coupons could be used at once, to which she curtly replied “yes”. Therefore, if I had known I would not be able to use my coupon, I would not have ordered the garlic bread or chosen such an expensive main.
The food itself was enjoyable, and I have no complaints about it. However, the service was disappointing. While we were eating, one of my friends asked the waitress for a jug of water, but she rolled her eyes and walked away rudely. I also noticed that very few waiters came past our table during our meal.
When we went to pay, my friend who had recommended the app checked the coupon’s terms and conditions and noticed that only one “buy one, get one for £1” coupon could be used per table. Although we were disappointed, we acknowledged that it was partly our fault for not checking the terms ourselves. However, because we had specifically asked the waitress about the deal beforehand, I believe she should have warned us that only one coupon could be used per table.
I eventually accepted that I had to pay for my meal without the discount, as the terms were partly our responsibility. However, I was still satisfied that I could use my free garlic bread coupon.
We paid by scanning the barcode on our table and using Apple Pay. Unfortunately, this payment method did not allow us to use coupons because they had to be physically scanned. I would suggest that Zizzis introduce a coupon code that can be entered online for customers using Apple Pay.
When I went to pay, I discovered that I could not use my free garlic bread coupon because it could not be entered online. I asked a waitress how I could use it, but she said I could not because some of my friends had already paid and the bill could not be restarted. This meant I had to pay for both my “free garlic bread” and my “meal deal”. I also had to pay a £4 service charge, bringing my total to £35.
For one person, I feel this is very overpriced considering I only bought one Rustica pizza, one garlic bread and a large Diet Coke. Overall, I feel quite taken advantage of. As we are teenagers, I felt that the waitress may not have taken our concerns seriously, even if she had been polite. I also believe I should have been allowed to pay first if staff knew I would be unable to use my coupon, especially as they knew I had one because I had asked about it earlier.
Overall, the food was great, but the service was disappointing. This experience has made it my first and last time at Zizzis.