First visit, what a fiasco. Nobody seemed to know what they were doing, first an olderlady (Sandy?) took my order, started it then handed over to one of the younger team (not wearing a name badge, sadly.) I'd asked for grilled chicken in a 6" wholemeal sub, requested no cheese, and for it to be grilled, before she left. I saw her put the chicken in my sub, but suddenly nobody could find it, so another was made, by the younger server. She then started to add cheese? I asked if that was my sub, she said it was, and I advised her I hadn't even asked for cheese! She removed it, begrudgingly then put my sub in the oven. Next, I advised I'd like all the salad items APART from olives, so she put a bit of everything in ... including olives, which I hate. I quickly said, again, 'no olives', and she took most but not all off, then put the onion relish on. I politely asked her to get the olives out, now covered in relish. Some were left which was annoying, had to pick them out in my car, and got covered in the relish whilst doing so. Not the best first impression, in fact I was pretty disappointed.