Tesco Express

Reviews

• JB

  Jane Baines

  4 days ago
  5.0
  Really helpful little shop. Wide range of everyday items. Long opening time
• LP

  Lee Phillips

  Sep 15, 2026
  1.0
  Use store quite often as next to work. Service in this store is poor. Always seems under staffed. Self service machines never had paper for receipt the you need to go hunt for a member of staff to get one printed.
• AJ

  Anna Deciderius Poulsen Johnstone

  Aug 3, 2026
  1.0
  Does not pick up phone calls. Takes money but does not deliver.
• JM

  J McCue

  Apr 15, 2026
  1.0
  I am writing to leave a constructive complaint regarding my experience. During my visit, I noticed flowers on sale that were two days out of date. A helpful store assistant kindly offered to call the shift manager to see if they could be reduced, which I appreciated especially as he offered that solution up of his own free will. Thoughtful and kind of him. However, when the shift manager, Gary, arrived, he did not acknowledge me, despite the assistant explaining the situation. He simply took the flowers and walked away towards the back of the store. When I asked if he was going to reduce them, he replied that he was not and said, “you can still buy them, you know, the date is just a guide.” I pointed out that they were two days past expiry, at which point he glared at me and continued walking away. I then asked for his name and said I intended to make a complaint about the lack of customer service and the unnecessary waste. Only then did he respond by saying the flowers would be given to charity. I found this interaction dismissive and unprofessional. I felt I was treated as though I was causing a problem simply for raising a reasonable point about product quality and waste. I am particularly disappointed given the importance of sustainability and reducing unnecessary waste. I also attempted to call the store five times afterwards to request Gary’s staff number, but no one answered. Just rang out initially then someone was picking up and hanging up immediately. I would appreciate this matter being looked into. There is no excuse for poor customer service or unsustainable practices. I would also suggest checking on Gary’s wellbeing, as his behaviour suggested he may have been under strain. That said, the way I was treated was not acceptable. I have contacted Tesco Stores Complaints as I would like a response regarding this issue.

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