McDonald's

Reviews

• AJ

  Alexander Jenkins

  1 day ago
  2.0
  Incredible how slow the service is here.
• DJ

  David Jones

  May 18, 2026
  1.0
  Can't get a single order right in this place, quality is up and down, atmosphere from staff can feel rather frosty like they have a complete lack of care for the job or customer. It shows in the presentation of the food aswell, worst mc donalds in neath port talbot and Swansea
• MT

  Michael Townend

  May 14, 2026
  1.0
  Placed an order with them through uber eats, I ordered a chicken nugget happy meal and guess what no chicken nuggets in the happy meal. Always an issue with this McDonald's incompetent staff
• IJ

  Ivana Jean

  May 8, 2026
  1.0
  Visited Friday the 8th of may about half 11 at night, my partner went to grab it and at the time hand one hand and went to reach the other as the teenage boy at the window let go as he was passing 4 drinks letting them spill all over the car and inside the door. Then proceeded to scoff at us and spit out the phrase “which ones did ‘you’ spill then”, cracking training going on in that place
• AD

  Abhijit Dey

  May 2, 2026
  1.0
  Today I visited this McDonald's after calling ahead to ask which toy was being given with the Happy Meal Mario Galaxy promotion. This was for my son, who has already collected Princess Peach, Frog Luigi, and Luma Star, and is eager to complete the set. I specifically asked what was available and was clearly told that Bowser Jr. was being given. Based on that, I travelled around 3 miles in the rain, expecting to get a new toy. On arrival, staff opened a few boxes in front of me, but each one contained Princess Peach. When I referred to the earlier call, the manager said they didn’t know who took it and that this was the only toy available. That does not match what I was told over the phone. If availability is uncertain or effectively fixed for the day, that should be communicated clearly so customers can make an informed decision. This was extremely disappointing. It wasn’t just about the toy - my young son was very excited expecting a new one and ended up quite upset. A simple, accurate response over the phone would have saved time, effort, and avoided this situation altogether. I still went ahead with the purchase knowing I would receive a duplicate, but that does not change the fact that I was misinformed. I would strongly request better communication and accountability when responding to customer queries over the phone. Customers rely on that information.

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