Wingstop Falkirk

Reviews

• LT

  Lexie Tierney

  3 days ago
  2.0
  Went tonight and there wasn’t many tables in and still took about 40 mins for the food to come it laid on the counter with no one to come and bring it to our table meaning the food was cold when we got it. The ranch was clumpy as well and was told that’s what it was meant to be like. Been to many wing stops before and never had this issue
• KS

  Kelly Summers

  5 days ago
  1.0
  Absolutely rubbish. Ordered in restaurant for take away. Ordered 3 meals - got home and not one was correct. Items missing or totally wrong seasoning, asked for fries got sweet potato fries. The only thing they got right was the side of corn. The food was also horrible. Had wingstop in Glasgow and it was exceptional. So really disappointed Accidentally left out receipt on the counter when picking up the food which we waited 40 minutes for. Due to this no refund could get issued. £61.80 in the bin cause that’s where the food went.
• MB

  Melanie Bruce

  Aug 16, 2026
  1.0
  Ordered chicken and milkshake for delivery. No milkshake. Phoned the branch to tell them I didnt get the milkshake and all I got was that I can't get it anymore, need to sort a refund out myself with deliveroo. The guy on the phone was not willing to get another guy to deliver my milkshake that I've already paid for even though he admitted that he didnt give it to the driver. This place is so overrated. Low standard of food and low standard of service. These days there are so many other take aways that offer the same product therefore I will be giving them my business and will not be returning to wingstop anymore.
• EN

  Ethan Shanks (nomo)

  Aug 16, 2026
  1.0
  I was here a few weeks ago and placed an order at around 4pm for collection at approximately 6pm, as I was travelling back from Dunfermline. Despite ordering well in advance, my food wasn't ready until well after 7pm. When I arrived, I was told my order would be another 10–15 minutes. After waiting around half an hour with no sign of it, I left to get some groceries and returned at around 7pm. It still wasn't ready. At this point, an older lady who had been waiting there throughout told me she was in essentially the same situation. She'd seen me arrive, wait, leave and come back. She mentioned that she'd had a completely different experience at the Edinburgh branch, where collections had been much more reliable. I then found the same member of staff who had originally told me 10–15 minutes and asked for an update. He simply said “sorry” and walked away from us, without actually answering the question or attempting to help. Eventually another employee, who I believe had been brought in to cover, was the first person to properly speak to us and try to explain what was happening. Unfortunately, the explanation didn't add up either. I was told that the other customer had ordered before me and would therefore receive her food first. However, the other customer had already told me that she had placed her order after mine, for a later collection time. I can understand a restaurant being unexpectedly busy or running behind. What made the experience so poor was the lack of communication, repeatedly being given information that turned out to be inaccurate, and the dismissive way we were treated when asking for updates. The food itself was great when I eventually received it, so no criticism there. But the customer service and handling of collection orders on this occasion were exceptionally poor.
• SS

  Scott Shade

  Aug 8, 2026
  2.0
  First visit and a bit disappointed in all honesty, got the fix box with three different flavours. I honestly struggled to tell the difference between them and although the chicken was tasty and well cooked I actually found everything was incredibly salty. The original sauce which was supposed to be rather spicy wasn't spicy at all. Highlight for me was the Cajun fries and the blue cheese sauce. (Although my fries were like warm) And the churros were nice too. Overall it was ok, mediocre and for the price you're paying I'd have hoped for better. Unfortunately I won't be rushing back.