Domino's Pizza - Shoreham-By-Sea

Reviews

• DK

  Dean Kerwin

  Sep 23, 2026
  1.0
  Wow. There's clearly an ongoing theme here! As well as shocking customer service while calling to resolve a refund that should have happened! When I received my order, one order of wings was missing. I contacted the store and spoke with the manager, Chris, who confirmed that I would receive a refund within 5–10 working days. It is now 12 working days and I have still not received the refund. I contacted the store twice today to try to get an update. During my first call, I was told that Chris was on a break and that I should call back in 15 minutes. I did so, only to be told that the store was very busy and that I could not speak to the manager. I was then put on hold and, after approximately six minutes, I heard someone say to hang up the phone. I called again and Chris eventually answered. Unfortunately, his attitude was extremely unhelpful and, in my view, rude. Rather than listening to my concerns and providing an update regarding the refund, I was repeatedly told that the oven was full and that I was taking up his time. I completely understand that restaurants can become extremely busy, but that does not excuse the way a customer should be spoken to, particularly when I am simply trying to resolve an issue that the manager himself previously agreed to resolve. The fact that the store is busy is not my responsibility, and I should not be made to feel that I am inconveniencing the manager by asking where my money is. I also work in hospitality myself and am a Head Chef, so I fully understand the pressures of working in a busy restaurant environment. However, I would never use being busy as an excuse to dismiss a customer’s legitimate concern. If the store is too busy for a manager to deal with a customer complaint, appropriate arrangements should be made to ensure that the customer is contacted and their issue is resolved. At this point, I am not looking for excuses. I simply want the refund that I was promised and an explanation as to why it has not been received within the timeframe I was given. The level of customer service I have received throughout this experience has been extremely disappointing. The missing food was frustrating enough, but the subsequent handling of the issue and the manner in which I was spoken to have made the situation considerably worse. This isn't the first time that I have had a major issue with this store. But rest assured. It will be the last time! Edit, after over a week and an email stating that someone from the franchise group would be in contact within 5 days. I have heard nothing!
• LC

  Leah Colbourne

  Sep 12, 2026
  3.0
  Very well known for not delivering items. So bare that in mind when ordering from here. It has happend to me so many times.
• EG

  emily goodman

  Sep 4, 2026
  1.0
  terrible. the worst dominos you could order from. ordered food and it never came. no phone call nothing. we called them and they told us someone was waiting outside our house for 20 minutes and we didn’t let them in so they went back.we checked the cctv footage and no one was ever there. they said we should have phoned them.. could the driver not have phoned us saying they were here (even though they never were) or the shop phone us, instead of lying about the whole situation. was promised a refund and promised to be able to speak to the manager but when we rang two days later after nothing was sorted, greeted by a very unhelpful guy. told us he would sort it and phone us 5 mins later. we then waited 40 mins and had to call them back ourselves. honestly absolutely terrible. second time something like this has happened now. save your time and don’t order from here it’s appalling.
• LM

  laurie marks

  Aug 29, 2026
  5.0
  I got a good deal on 3 large pizza's. The delivery was quick (thanks Prasad) and they were piping hot when they arrived. Highly recommend!
• IH

  Imogen Harris

  Aug 29, 2026
  5.0
  Ordered a pizza and loaded fries, was delivered within 20 minutes from a lovely delivery driver Prasard! Pizza was lovely and loaded fries were excellent!