Michael was really nice ! He made lots of conversation and made me feel at home
BA
Brandon Arnold
Aug 25, 2024
1.0
Abysmal service from the start. Bank holiday weekend, booked a table in advance. Arrived and was told there was a limited number of fries (strange for a bank holiday weekend).
We waited in our seats for a good 15-20 minutes with no server reaching our table. When they did eventually come over to take our drinks order, we were told they had run out completely, despite no one else entering and ordering since we got in. Decided to up and leave, and head to Aydo down the way.
Shame as I love TGI’s elsewhere, but the Marina doesn’t seem to cut it. I won’t be returning.
NN
Niamh
May 25, 2024
1.0
We waited 1 hour and a half for chicken and chips, when people arrived after us they got their food before. Our plates and cutlery was dirty and we had to return them, the seats were crummy and hairy, the table was sticky and gross and on top of that they would say “ 10 more minutes” every ten minutes. The food came out cold (after that 1 hour and a half wait )so we returned it and it came back with the same chicken on the bottom and then new, soggy chicken on top?
You can make a booking via our website or via the Fridays Rewards app. Head to www.tgifridays.co.uk/find-us to locate your nearest restaurant.
How can I cancel or amend my booking?
You can cancel/change your restaurant booking by visiting https://www.tgifridays.co.uk/book-a-table/. Add your booking reference and select Change or Cancel existing booking, whichever is applicable.
How can I amend my Click & Collect order?
Unfortunately, you will not be able to amend an order after placing it as payment will have already been taken, and in order to limit the amount of orders to keep you and our teams safe. If you wish to cancel an order, please contact the restaurant you placed an order with, and they will process this. Please be aware that refunds take up to three to four working days.
How can I cancel my Click & Collect order?
Please note that orders can only be cancelled if your collection time is at least one hour in the future. If it is less than an hour until your collection time, please call the restaurant at which you placed the order. They will ask for your order number, and once your details have been confirmed our team will process your refund. The money will then be credited back to your account within three to four working days.
Do you have Vegan & Vegetarian dishes?
We offer a range of vegetarian and vegan options, which can be found on our menu pages. Please be assured that we take necessary steps to avoid cross contamination in our kitchens. However, it is not possible to guarantee that dishes are 100% free from inadvertent traces of non-vegan or non-vegetarian substances as we produce vegan dishes and meat dishes in the same kitchen.
Do you offer Halal?
At this current time we do not offer a Halal option
What to do if I am ill and/or experiencing symptoms of COVID-19?
The safety of our team and guests is of utmost priority — we kindly ask that you do not attend our restaurants to use the Click & Collect service if you are ill and/or experiencing symptoms of COVID-19. If you have already booked with us please cancel your order/reservation.
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