Domino's Pizza - Hadleigh

Reviews

• IW

  Ian Wilcox

  Jul 8, 2026
  1.0
  Avoid this Domino’s if you expect reliable service. I paid for a pizza that never turned up. Rather than putting things right, the store has refused to refund me for an order I never received. It’s hard to understand how a company can justify keeping a customer’s money when they haven’t delivered what was paid for. I’ve given the store every opportunity to resolve this directly, but they’ve chosen not to. I have been ordering from this store for years and now they throw it back in your face for being a loyal customer. A very poor experience from start to finish. Customer service seems to end the moment they’ve taken your money.
• AB

  Alex Bass-Phillips

  Jul 5, 2026
  1.0
  Very disappointing experience. On 26th June, I ordered a pizza for my son from Domino’s Hadleigh. After waiting over an hour, the pizza still hadn’t arrived, and the tracker showed the driver was still more than 15 minutes away. I called the store, and they agreed to cancel the order and issue a full refund. A week later, the refund still hadn’t appeared in my account, so I called again. I was told it should have been processed already and was assured they would put it through there and then. Despite that second call, I am still waiting for my refund. I shouldn’t have to chase a business multiple times to get my own money back. Unfortunately, having to leave a negative review seems to be the only way to get any attention. As I still haven’t received my refund, I will now be raising a dispute with American Express, as the agreed service was not provided and the promised refund has not been honoured. Very poor customer service and a frustrating experience from start to finish.
• AP

  Annette Palmer

  Jun 6, 2026
  5.0
  Pleasant staff Fairly quick service once we were served by an English speaking assistant.