McDonald's

Reviews

• MR

  Matthew Roach

  Sep 23, 2026
  1.0
  Forgot a burger and fries from the order
• JM

  JJ mimmsy

  Sep 14, 2026
  5.0
  I had a lovely well cooked breakfast
• DC

  D C

  Sep 5, 2026
  1.0
  If I could put 0 stars I would This place is a complete joke when it comes to ordering through the app and the apps AI doesn’t work I unfortunately forgot to change the store to the pitsea one but how hard is it to put chips in the bag How can you forget 3 portions of chips and the chips in a happy meal and it’s not the first time This place often doesn’t forgets something be is a burger or a drink but I’ve never received a complete order from this place
• RA

  Rachel Adebayo

  Jul 24, 2026
  1.0
  I ordered Big Macs and the meat was missing… also got a sprite and it had a brown tint to it, their food is always so underwhelming. Don’t order from here .
• RK

  Racquelle Krueger

  Jul 12, 2026
  1.0
  Sun 12th July 26. Ordered food over an hour ago from Northlands Pavement, Pitsea restaurant. Courier arrived after being summoned by restaurant an hour over time, and restaurant advised the courier they hadn't actually bothered to cook my order! Courier asked them why didn't they just tell me (the customer) and not book the delivery; to which there was no satisfactory answer other than 'because it's an app order and they can't cancel it and inform the parties'. I called the restaurant and they gave me an excuse about not cooking the food until the courier is booked. But they then back tracked on that. The restaurant was already over an hour late when booking the delivery and by then they KNEW breakfast service had ended. I was told to seek a refund via the app as the branch can't do refunds. The AI literally went on a continuous loop three times preventing me from completing the refund and refused transfer to an agent, before I called the restaurant to get a phone number - which is (had to remove as Google blocked my review! Call restaurant for number). Be sure to select option 1 for disability access to get through as the message says they don't take calls from customers!! Managed to get a refund request lodged with a bored human to occur in 15 DAYS!!! Courier's time and petrol have been wasted as well as my time - and we have no food. Why on earth did the restaurant book a courier when they had quietly decided not to honour the order in house prior to??? The courier costs aren't being reimbursed by this shoddy, multi-billion pound corporation. It is shameless and cruel to waste the courier's resouces. Shockingly unprofessional, thoughtless and selfish service. Please folks, don't use Mcdonalds delivery. Oh, and I was told that any coupons I used could possibly be reinstated but only if I go online to go through the wretched AI to complain! Shameless, fat-cat operation with franchisees having no power to give the bare minimum customer service when things go wrong. I will not use this venue or delivery again. Message to Uber - please kick their backsides so the courier doesn't lose out. The restaurant should pay the delivery fee regardless as they summoned the courier when they knew there was no order to deliver.

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