The Upper Deck, a destination Christchurch restaurant housed within the hotel, features stunning views across the harbour and a delightful alfresco terrace. A casual, relaxed affair, it serves traditional and modern favourites from Britain and around the world; think fish and chips, Pad Thai and stir-frys, prawn cocktails, hearty roasts, and warm sticky toffee pudding for dessert - all expertly prepared. As with all of Alex's restaurants, dishes, where possible, use locally-sourced, seasonal ingredients, notably seafood caught by the local Mudeford fishermen.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.