We are an independent family run bakery based in Dorset, specialising in artisan products! Founded in 2020, we started life in our Tuckton store with just a small team of 5.Thanks to our loyal and wonderful customers, the BigWigs family has grown and we now operate over 4 areas, with stores also now open in Westbourne and Highcliffe and Bournemouth. We love supporting other local businesses which is why you’ll find some of their goods in our stores, but for the most part our products are hand crafted in house by our talented bakers and chefs. We use locally sourced ingredients and pride ourselves on constantly evolving our menu to reflect the seasons flavours.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.