i have never had a worse a subway experience. the screen ordering is good in theory but it seemed to make the people working work 10x slower. took 25 minutes to make 2 sandwhiches.
one sandwhich was ordered without cheese due to a severe intolerance. the workers just assumed everyone had cheese and automatically put cheese on. i noticed this while they were putting the veg on and went up to tell them that it was ordered without cheese. the man showed me the order screen and i said yes, there is no cheese choice on there because i cannot eat it, i want it remade.
they were completely incompetent, talked extremely quietly despite the music and constant loud beeping they refused to sort out, so i had to repeat myself 10x over. and in the end they still didn't get it right and tried to charge us for the new sandwhiches after THEY cocked it up. the man dealing with it was incredibly rude, refused to accept he made a mistake and huffed, threw the messed up sandwhich onto the table behind him when i refused to pay for the sandwhich they messed up.
honestly i dont understand how you can mess up that badly. if i could find a way to get compensation and make sure that whoever was working today at 12:45 is spoken to about his lack of care when reading orders and his attitude then id do it in a heartbeat.
TO
Tracy Owens
Feb 25, 2026
5.0
Fantastic service , always smiling , and great food
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