Subway

Reviews

• PJ

  prince jaat

  4 days ago
  1.0
  I was travelling from Edinburgh to London today, I got hungry on the way and called for takeaway at Subway, but no one answered my call, it was a very bad experience.
• SA

  Sharmin Akther

  Apr 21, 2026
  1.0
  Absolutely disgraceful experience at Subway, entirely because of the manager, Stephen. I went out of my way to come to this branch because it’s the closest halal option to me, around a 20-minute journey just to get food for my children. This wasn’t a quick pop-in; I made the effort specifically to come here, expecting a basic level of service. I was already being served by another staff member who was polite, respectful, and doing everything right. You could tell he was trying his best, but he also looked genuinely uncomfortable the entire time. It was obvious he was on edge, constantly glancing over, and clearly intimidated by Stephen’s presence. Stephen, meanwhile, was behaving aggressively from the start, slamming items around, creating a tense and hostile atmosphere for both staff and customers. It was uncomfortable just standing there. All this behaviour has clearly been recorded on their store CCTV. Then, after my entire order had been prepared, at the final stage, while I was simply asking for sauce, Stephen suddenly stepped in and refused to serve me. No proper explanation. No reasoning. Just a flat refusal. I made it very clear I was more than willing to pay extra for anything. That didn’t matter. He still refused to let me pay for food that had already been made. So after travelling 20 minutes specifically to come here, I was left standing there with nothing, while food I ordered was just… denied at the last second. It was humiliating, frustrating, and completely unnecessary. But honestly, what stuck with me most was the way the staff member serving me looked. He seemed genuinely afraid to speak up or question anything, which says everything about the kind of environment Stephen is creating behind that counter. A manager should not be making customers feel this way, or their own staff. Completely unacceptable. Do better STEPHEN.
• SK

  Samiya Khanum

  Apr 18, 2026
  1.0
  Went in to grab a takeaway but had to leave the store after waiting for 20mins. She was too busy doing online orders and didn’t acknowledge me or the other customers in queue. She was very slow making the other orders and looked miserable. Very disappointed. Please have more staff to serve.
• MR

  Miss rahman

  Apr 18, 2026
  1.0
  The service in this subway is ridiculous, one girl on shift working at a complete snail pace, we just had to walk out after waiting over 20minutes, as she’s not acknowledging anyone waiting in store, completely ignoring the queue forming she’s just busy making online orders instead, but not informing anyone in store what she’s doing. First and last time at this branch. Off we go back to the west rd branch.
• JC

  Jack Cloke

  Mar 24, 2026
  5.0
  Great quality and service with a smile.