Subway

Reviews

• AO

  Amiirah Osman

  Apr 11, 2026
  5.0
  I have previously had 2 bad experiences but today the lovely gentleman that served me Neil was great. Had a positive attitude , carried good conversation, smiley and it was a lovely vibe overall. Deffo deserves a raise , he’s very good, and his customer service was on point 10/10 for him
• SP

  Sheelesh Patel

  Feb 10, 2026
  1.0
  Rubis
• MF

  miles fisher

  Jan 29, 2026
  1.0
  ALSO MOST OVERPRICED SUBWAY EVER. DIFFERENT PRICES COMPARED TO OTHERE. COOKIES TASTE OLD AS HELL
• AO

  Amiirah Osman

  Jan 27, 2026
  1.0
  1. If I could give zero stars, I honestly would. The staff at the South Harrow Subway are some of the most disrespectful and unhelpful I have ever encountered. I’m writing this based on repeated experiences. My first experience was when the store had just been renovated, they introduced self-service screens to place orders. I am not very confident with technology, but I still tried to use it. However, I noticed that what I wanted was not available as an option on the screen, so I politely asked the staff member on duty, Dev, if I could place my order with him instead. He seemed unhappy that I had asked and responded with a clear attitude. He then made me wait for around seven minutes while walking around and chatting with someone in the back, despite me standing right in front of him. When he finally started taking my order, he kept stopping to do unnecessary things, which made the process even slower. It felt deliberate and very unprofessional. This was a very unpleasant experience. If a customer is unable to use the self-service screen, staff should be willing to help without showing frustration or attitude. Customer service is the core of their role, and this behaviour was completely unacceptable. Because of this, I stopped visiting this branch and now go to another Subway further away, as the atmosphere and treatment I received here were genuinely disappointing. 2. This was my second visit to this branch, today at around 16:00. I decided to give it another chance after seeing a different staff member working, hoping for a better experience. Unfortunately, it was still disappointing. When I arrived, there was already a gentleman being served. I noticed some confusion with his order, particularly with the sauce, and instead of resolving it politely, the staff member seemed dismissive. Although this was not my order, it did set the tone. When it was my turn, I ordered a footlong tuna sub. A footlong is supposed to come with four full scoops of tuna, but only about half scoops were added, leaving the sub very dry. Throughout taking my order, the staff member had earphones in and was continuously on the phone, which felt unprofessional and distracting. When I gave my toppings order, items were added that I did not ask for, including lettuce mixed with other toppings and peppers. Despite this, the phone conversation continued, and there was little attention paid to my order. After the sub was made, it was not even cut in half and was simply wrapped and handed to me. Customer service should be attentive and respectful. Being fully present while serving customers is part of the job, and experiences like this take away from the enjoyment of the meal and make customers hesitant to return. Unfortunately, this visit did not meet basic expectations of service or quality. -0 worst experience
• KJ

  Kay Jackson

  Jan 5, 2026
  1.0
  I ordered in just eat and someone called me to say I didn’t order correctly, was super rude then put the phone down on me and wouldn’t answer when I called back?! AVOID.