The Willows is a beautiful community café located at Willow Burn. The cafe boasts gorgeous views across Derwentside and an array of delicious home-cooked food. But don’t take our word for it… come and try it for yourself.
The setting is perfect for catching up with friends and family, meeting clients or work colleagues or a family celebration.
There is a variety of seating available inside and outside in our landscaped gardens. Parking is available onsite and payment is cash, chip and pin and contactless.
The Potting Shed, is our new plant and gift shop at Willow Burn. Come along and see the treasures you can find, every visit will be different!
The café is run by volunteers and all profit goes to support the vital work at Willow Burn
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.