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McDonald's

3.4
(1,123 reviews)

Business Details

+44 1913 861143
https://www.mcdonalds.co.uk

About

Fast Food RestaurantAmerican RestaurantChicken RestaurantBreakfast RestaurantDinerBurger JointRestaurant Delivery ServiceRestaurantMcDonald's
About McDonald's Dragon Lane Retail Park Dragon Lane. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Dragon Lane Retail Park Dragon Lane and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's Dragon Lane Retail Park Dragon Lane . We look forward to serving you!

Details

  • Drive-throughAvailable

Location

McDonald's
Dragon Lane Retail Park, Dragon Lane, DUR
DH1 2XD, United Kingdom

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

3.4
1,123 reviews
5 stars
422
4 stars
201
3 stars
141
2 stars
74
1 star
285
  • SW
    Shona Wilson
    5 days ago
    1.0
    Never known such an incompetent McDonald’s. 3 times in a row we’ve had stuff missing from our order, drinks half full. They replace what’s missing but by the time you get back home the rest of the food is freezing and never mind the petrol to and from.
  • TA
    Thomas Adnams
    Jun 13, 2026
    1.0
    Appalling - first delivery was wrong, which I got compensation for - I used this compensation to order a second delivery, which took nearly two hours to arrive and was still wrong
  • GO
    Gareth Orr
    Jun 5, 2026
    5.0
    McDonald's is a great place to have a meal and breakfast because it's open 24 hours 7 days a week
  • ED
    Edward's Distress
    Jun 2, 2026
    1.0
    I never usually have a problem with with the deliveries from here, but ordered early hours because I'm a night shift worker and EVERYTHING was wrong. Ordered a large McChicken meal, got what's definitely not a McChicken sandwich, ROCK HARD, inedible paddy and a different bun shape than usual. No orange juice and was downgraded to a medium fries after ordered a large. No extra large fries that I ordered. Mozzarella sticks were swapped for chicken nuggets. I'm so confused? Was it just a new person who couldn't be bothered before the breakfast came on? Possibly the worst McDonalds order I've had.
  • JP
    Jacob Peat
    May 9, 2026
    2.0
    I redeemed one of the "cards" vouchers for a hamburger at the counter. It did not appear as though the staff member who served me had been effectively trained; she remarked that she had "never put one of these [vouchers] through before.". Generally she came across as unconfident and spoke very quickly to me in a mumbling, quiet voice. I had to ask her to speak up so I could hear clearly what she was trying to communicate to me. I requested table service (instead of “collect-at-counter”). And whilst my order arrived promptly, the member of staff who delivered it was brusque and rude. Frankly, he seemed irritated by the fact that he was required to serve a table (though this is an option that McDonald's clearly promote!…). I could see that the staff were all very busy but this is no excuse for such a poor level of customer service overall. More’s the pity: the food itself (save for my undercookeed fries) was mostly good. If you’re considering going to this McDonald’s: use one of the self-service machines (as I usually do), or place your order in advance via the McDonald’s app! There is also a drive through for those who arrive by car.

Frequently Asked Questions About McDonald's

What time is Breakfast served?

Our breakfast menu is served until 11.00am. In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.

What time is Lunch and Dinner served?

McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 14, 2026Yext Knowledge Graph
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