The Elephant & Castle in West Moors is a large family friendly pub that offers great food and a fantastic choice of drink, just 8 miles west of Bournemouth. Here at ‘The Elly’, we cater for everyone’s needs, including little eaters. We have a small dining area specifically designed for younger diners, with booths containing TVs showing children’s channels. If you join us on a nice day, why not grab a seat in one of our front or rear external seating areas? We have a great selection of ales, lagers, wine, spirits and soft drinks ready and waiting for you to join us. And if you’re feeling a bit peckish then do yourself a favour and tuck into our tasty pub classics. Book a table or just head on down, we look forward to seeing you soon.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.