Tesco Extra

Reviews

• JJ

  James

  Sep 2, 2026
  5.0
  My experience was supernatural.
• TL

  The horse Lovers

  Aug 27, 2026
  1.0
  Went to the customer service counter to pick up a food order for Olio , it was a one off we dont usually collect from the cuckoo bridge store. All we got was abuse from the bloke at the counter saying we dont do Olio go to Sainsburys. He was so rude and abusive I should have reported him but I was so shocked by his attitude I just wanted to leave the place . The other staff are so nice there too so this chap really let the store down. Honestly this bloke in other words told us to F##k which was not very nice at all .
• PR

  Peter Rowland

  Aug 23, 2026
  1.0
  So on holiday, twice tesco's have missed our deliverly 2 days running with zero communication. They are happy to charge us twice and refund takes 5 days! So with no food late Saturday, we had to order take out as out kids needed feeding, costing more money, then time spent re- ordering and still no food! Horrendus customer service.
• SM

  Sue Macauley

  Aug 23, 2026
  3.0
  We came here because the weekly shop is on average £30-40 a week cheaper than Tesco in Lockerbie. So, they get the 3 stars for that alone We were hungry, thought we'd go to their cafe instead of KFC. Well, wish we hadn't! £25 for macaroni cheese and chips and a hot honey wrap and fries, one coke and one iced latte. There was hardly anything in the bowl of mac n cheese - in fact, it was mostly sauce. My wrap was ok but put together by someone who doesn't know how to make a wrap, and my fries came with so much seasoning they were inedible because of the amount of salt! Honestly, we paid the same at KFC last week for the 2 of us and it was a much better meal. Also just heard the table next to us panic cos they spent £42 on 3 adults and 2 kids, total of 2 adult meals and 1 kids meal with drinks. So expensive, you don't get much for your money, and the food is not great, my lettuce on the side was also a bit dirty. No adults in sight running the cafe, someone needs to teach the young staff about hygiene and standards. I do not recommend the cafe at all!
• DM

  Dale McIntosh

  Aug 13, 2026
  1.0
  ⭐ 0 stars if I could. Extremely disappointing service from Tesco Dumfries home delivery. I placed a grocery order of approximately £140 on Sunday evening for delivery on Wednesday, which is something I regularly do and have never previously had an issue with. On the day of delivery, I received a message saying that my order could not be delivered, with absolutely no explanation as to why. After numerous attempts to get some information, I eventually managed to speak to an actual person rather than a bot and was told that the delivery van had broken down. I completely understand that vehicles can break down and that things happen which are outside the store’s control. What I don’t understand is why customers aren’t simply given this information in the first place. A straightforward message explaining the situation would have saved a lot of frustration and unnecessary phone calls. After repeatedly chasing the order, I even offered to collect it from the store myself. Eventually, I was told that the order would be delivered the following evening between 5pm and 6pm. Fine — problem seemingly resolved. Except it wasn’t. The following evening came and went, with no delivery and no contact from the store whatsoever. Once again, I had to call Tesco myself to find out what was happening. I was then told that they had apparently attempted to deliver the order at around 3pm, despite the fact that I had specifically been told it would be delivered between 5pm and 6pm. Even the person I spoke to agreed that the agreed delivery time was 5–6pm and couldn’t understand why the delivery had been attempted earlier. At this point, I was effectively left with two choices at around 9pm: go to the store and collect the order myself, or have the entire order refunded — with the refund potentially taking up to five working days — and then place another order and hope that it actually arrives. For a £140 grocery order, this is simply not acceptable. What makes this even more frustrating is that throughout this whole situation, I was the one having to chase Tesco for updates. There was very little proactive communication from the store, despite the fact that they knew there was a problem with the delivery. And then, as compensation for all of this, I was offered a £5 voucher. Honestly, that felt almost laughable given the amount of time wasted, the inconvenience caused, the repeated phone calls, the failed delivery arrangements and the possibility of having £140 tied up for several working days before being able to reorder my shopping. I’ve used Tesco home delivery regularly and have never experienced anything like this before, which makes this particularly disappointing. Mistakes and vehicle breakdowns happen — poor communication and failing to honour an agreed delivery time are the things that really let this down. Tesco Dumfries really need to look at how situations like this are handled. Customers shouldn’t have to repeatedly chase a £140 order just to find out what’s happening, and offering a £5 voucher after all of this doesn’t come close to making up for the inconvenience. Very poor service and a very disappointed customer. 0/5.

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