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Greggs

2.3
(81 reviews)

Business Details

Annan Road, Dumfries, DGY
DG1 3SE, United Kingdom
+44 1387 214085

About

BakeryGreggs
Greggs is a British food to go brand, specialising in fresh bakes, sandwiches, hot drinks and sweet treats. Founded in 1939, Greggs started out selling eggs and yeast by pushbike, ten years later the first shop opened on Gosforth High Street, in Newcastle. Now, over 80 years later Greggs is a household name thanks to their tasty Sausage Rolls, Steak Bakes, Chicken Bakes, Doughnuts, Yum Yums and freshly ground Fairtrade Coffee. With shops across the UK, you're never far away from a Greggs. And with new offerings like Click + Collect and delivery to your door with Just Eat, it's never been easier to get your flakey fix. The Greggs App gives customers tasty rewards every time they shop. From sandwiches to sweet treats, hot drinks and bakes, each time you buy a product, you'll get a stamp. Collect nine stamps in a category, and the tenth item will be free. New customers can also get a free hot drink of their choice, just for downloading the app. The Greggs Foundation aims to build stronger, healthier communities across nine principle programmes including 'The Breakfast Club programme', which helps primary school children get a nutritious start to their school day. Today there are over 680 Breakfast Clubs across the UK, serving wholesome, free breakfasts to around 44,000 children every school day- that's 8.5 million meals a year.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Greggs
Annan Road, Dumfries, DGY
DG1 3SE, United Kingdom

Hours

Monday6:00 AM - 5:30 PM
Tuesday6:00 AM - 5:30 PM
Wednesday6:00 AM - 5:30 PM
Thursday6:00 AM - 5:30 PM
Friday6:00 AM - 5:30 PM
Saturday6:00 AM - 5:30 PM
Sunday7:00 AM - 5:00 PM

Menu

3 menus · 11 items

Explore offerings from Greggs on Annan Road in Dumfries, with popular for allergen and nutritional information, visit www.greggs.com available at this location.

SWEET TREATS

3 items

SAVOURIES & BAKES

6 items

SANDWICHES & SALADS

2 items

Reviews

2.3
81 reviews
5 stars
16
4 stars
7
3 stars
5
2 stars
7
1 star
46
  • BT
    Ben Turner
    Jun 25, 2026
    1.0
    Cant even get served. Stood for 10 mins and the staff were just talking in the back. Said hello a few times and still no one appeared. Wast of time
  • JP
    Joseph Price
    May 24, 2026
    1.0
    Chaotic, threw a pen at me
  • BB
    Boguslawa Borowiec
    Apr 26, 2026
    1.0
    Very unpleasant service. We were told that no hot meals are served, so we had to settle for cold dishes. Honestly, it’s the first Greegs place where I’ve experienced something like this. This happened today at 10:15. I wouldn’t recommend it.
  • AB
    Adam Belarbi
    Jan 30, 2025
    1.0
    If I could give 0 stars I would. There are 10 + horrible reviews about THE SAME manager Carolyn that date back to over 2 YEARS ago. This has to be a record; is greggs running some kind of social experiment here??? The manager Carolyn is unbelievably rude, argumentative and has no customer service skills at all. She works with a certain bravado and attitude in which she thinks she is better than everyone walking in and all customers are a major inconvenience to her day. I was in today for a coffee as we were driving through Dumfries and immediately caught a bad vibe from the manager, I was with a friend, he politely said 'Could I please have a bacon baguette'. The manager replied 'No you can't' bluntly; not in a funny. Just very clearly trying to embarrass him because she got a kick out of it. I then approached the counter and asked for a white americano, to which she snapped 'that doesn't exist', I replied pardon. She repeated 'A white americano isn't a thing, do you want a white coffee' I was so baffled by her stupidity I just paused. She went on to say, 'go into Starbucks and ask for a white americano and theyll laugh you out of there' while laughing in my face. I told her politely that a white coffee and a white americano are two names for the same thing; and that I've been ordering white americanos from Starbucks for about 10 years now. And she snapped again 'Its not a thing, a white americano isnt a thing'. A simple Google search could show anyone who has been living under a rock that a white americano is just a black coffee with a splash of milk in it. Regardless, I just couldn't believe it. I can appreciate the machine only says white coffee. I don't even care that she didn't know what I was talking about. I just don't understand why her goal wasn't to make me the correct drink but rather to belittle me and get a kick out of it. There are countless reviews saying just that, so I will be forwarding this onto Greggs customer services also in case she is the one who handles the Google reviews. I just feel bad for the new young employees trying to make a couple bucks as a first job at Greggs, that have to deal with that pretentious, argumentative, disagreeable, unpleasant manager that has had awful reviews for years. I'm not one to write reviews in fact this is the first bad one i have written but I just really hope some action is finally taken.
  • SR
    stewart ritchie
    Aug 7, 2024
    1.0
    Says open at 6 didn't open till 0630

Frequently Asked Questions About Greggs

What are your opening times?

Opening times for all Greggs shops can be found on our Shop Finder. Just enter your location into the search bar to find opening times, contact details and available facilities.

What happens to your leftover food?

We’ve been donating unsold food for a long time. Originally our bakeries would team up with large charities who would help distribute it to smaller organisations. This process remains in place, though we’ve also worked hard to increase the amount of unsold food donated by our shops and we currently support a network of 1,077 local good causes. In 2022, we redistributed 1,800 tonnes of unsold food through our Outlet shops. A share of the profits from the outlets, totalling £450,000, was then donated back into the communities we serve. We’re no longer taking new applications for end-of-day food donation partners, but we continue to identify regions where our shops could support a local charitable collection. To find out more or nominate an organisation visit: https://www.greggsfoundation.org.uk/unsold-food-donations.

Brand Certified Facts from Greggs

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Certified October 11, 2026Yext Knowledge Graph
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