MM
Michael Milad
Aug 30, 2026
Absolutely disrespectful - we arrived at 9PM on Sunday, after arriving immediately, we were told that the bar and the kitchen were closed. We asked if we could stay for a few minutes, as we were staying at Premier Inn - they said everyone was about to leave now, and the place was closing (closing time is 10:30PM, no one else is leaving). We were immediately told to close the door behind us. Absolutely ridiculous and disrespectful attitude from all the staff. I have no idea what is going on but their behaviour was completely out of line. The managers need to confront this attitude because this behaviour is unacceptable.
SA
Sebastian Anghel
Aug 30, 2026
Awful 😖 as soon as we walk in , the guy at the front door told us that more than half of the menu was not available. Burgers a bit too very well done , my little boy had a burger dryer than a wood table . I've asked if the chicken burber ( Korean one ) was spicy, the lady said no ,the spicy sauce comes in the pot om,on the side. My wife took a bite , she had to dissect the burger, it was spicy spicy. Awful Awful, feel bad for the people working in there because they are working hard ,and I think management needs to do something to improve.
The restaurant was quite busy but not enough to warrant a nearly 1hr wait for food and the carvery was not being served on a Sunday which was what we had originally planned for the ervice was nothing special and the tables were cleaned very slowly And not very well at all
GH
Gary Horsham
Aug 3, 2026
Totally empty restaurant to be told no tables available. Sat down with a pint, went online and immediately booked a table. Dunno why I bothered as it was absolutely horrendous. Staff are shocking, they don’t care and don’t want to be there. Best thing I read today is they’re going bust and all losing their jobs…..that’s karma.
Food is what you expect in a place like this. Edible, but not amazing. However, for the price it's excellent value and at a time where eating out as a family is a rare option due to expenses, this is a great option to have as long as you go in knowing what to expect.
Excellent service from the staff, they were friendly and attentive throughout. Tbh if I was working there and being kicked to the curb by Whitbread (who actually believes the PR that all staff will be kept during this cost saving, not growth!!, exercise) I wouldn't be offering such great customer service. Well done to the staff and manager here for keeping the service up. Certainly won't be rushing to book Premier Inns at any point soon as disappointed by the way it's parent company is operating.